Business Support Manager

This job is with Driver and Vehicle Standards Agency, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

About the job

Job summary

The role will support the Digital & Data Directorate Senior Management Team (SMT) by ensuring all directorate documentation, including customer-facing materials, is maintained to the highest standard. The postholder will deliver quality service, ensuring robust governance processes are in place and acting as a key contact for corporate governance requirements, directorate planning, and reporting.

Responsibilities include obtaining and collating statistical data or other information for directorate reporting or in response to high-level queries, such as parliamentary questions. The postholder will assure the Digital and Data senior team by keeping directorate plans current and managing the directorate's progress on audit recommendations. Working directly with the Senior Management Team and Digital and Data PA, the postholder will attend meetings as necessary, involving initiatives across the directorate, and will log and follow up on action points. Your responsibilities will include, but aren't limited to:

• Ensure that governance processes are in place, that team risk registers, PDP logs and planning documents are being maintained; provide a quality review and assurance role for key directorate products.
• Compile any statistical information that may be required to enable responses to Parliamentary Questions, other corporate queries, Cabinet Office, and HM Treasury returns.
• Quality assure the information from other team members for inclusion in any response of this type.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

Person specification

Required experience: To be successful in this role you will need to have the following experience:

• Excellent verbal and written communication and stakeholder relationship skills with people from all grades and working backgrounds.
• Experience of compiling and analysis of statistics and use of reporting tools.
• Strong practical day to day knowledge of Microsoft applications, particularly Word, Excel, Teams, and SharePoint.
• Experience of managing documentation and governance processes with an eye for detail.

Additional Information

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week. Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week. Regular travel to other offices will be required, which may involve overnight stays. This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Working Together
• Delivering at Pace

Benefits

Alongside your salary of £35,663, Driver and Vehicle Standards Agency contributes £10,331 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Offered Benefits

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

Things you need to know

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified, applications may be withdrawn and internal candidates may be subject to disciplinary action.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation. As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

The selection process for this role will be:

• Stage 1: Sift of CV and personal statement
• Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Appointments for this position will be made in order of merit. If you are successful in the selection process but there are no further available posts for the advertised role, you may be contacted to discuss an offer for a lower graded role (with similar experience and responsibility requirements). If you are unsuccessful in the selection process, your application may be considered for a lower graded position if your demonstrated skills and experience meet the requirements of the alternative position.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Contact point for applicants

Job contact: DVSA Digital Recruitment Team

Email: Digitalrecruitment@dvsa.gov.uk

Recruitment team Email: dftrecruitment.grs@cabinetoffice.gov.uk