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- Tasks: Design innovative services and improve user experiences based on data and evidence.
- Company: Join the DVSA, a forward-thinking organisation focused on user-centred design.
- Benefits: Enjoy 25 days annual leave, flexible working, and a generous pension contribution.
- Why this job: Make a real difference in public services while collaborating with diverse teams.
- Qualifications: Experience in service design and a passion for user research.
- Other info: Empowering environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts.
Benefits:
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working options where we encourage a great work-life balance.
Responsibilities:
- Designing services which meet the Government Service Standard.
- Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation.
- Translate actionable insights from user research and other insight sources into accessible designs.
- Ensuring services meet public sector accessibility regulations.
- Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System.
- Will prototype website designs and UI elements as required.
- Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement.
- Collaborate with stakeholders across the agency including service owners, product owners, user researchers, business analysts, content designers and developers.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
EEO / Disability Confidence:
Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Senior Service Designer in Bristol employer: Driver and Vehicle Standards Agency
Contact Detail:
Driver and Vehicle Standards Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer in Bristol
✨Tip Number 1
Network like a pro! Reach out to folks in the DVSA or similar sectors on LinkedIn. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your service design projects. Make sure it’s easy to navigate and showcases your best work – this is your chance to shine!
✨Tip Number 3
Prepare for the interview by practising common questions related to service design. Think about how you can demonstrate your experience with user research and collaboration in agile teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Senior Service Designer in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Designer role. Highlight your experience in service design, user research, and collaboration with multi-disciplinary teams. We want to see how your skills align with our mission!
Showcase Your Process: When detailing your past projects, focus on your design process. Explain how you framed problems, mapped journeys, and translated insights into designs. We love seeing a clear thought process that led to successful outcomes!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know what makes you tick as a designer. Share your passion for user-centred design and how you can contribute to our community.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Driver and Vehicle Standards Agency
✨Know Your Service Design Fundamentals
Make sure you brush up on the key principles of service design, especially those relevant to the public sector. Be ready to discuss how you've applied these principles in past projects, particularly in areas like journey mapping and prototyping.
✨Showcase Your Collaboration Skills
Since this role involves working with multi-disciplinary teams, prepare examples that highlight your ability to collaborate effectively. Think about times when you’ve worked with user researchers, developers, or business analysts to deliver a project.
✨Prepare for Accessibility Questions
Given the importance of accessibility in public services, be ready to discuss how you ensure designs meet accessibility regulations. Familiarise yourself with the Government Service Standard and be prepared to share specific examples of how you've implemented these standards in your work.
✨Demonstrate Your User-Centred Approach
Highlight your experience in translating user research into actionable insights. Prepare to discuss how you’ve used data to inform your designs and how you engage users throughout the design process to create effective solutions.
