Technical Quality Lead - Vehicle Quality Leadership Team in Bournemouth

This job is with Driver and Vehicle Standards Agency, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

About the job

Job summary

Do you have extensive knowledge and experience of vehicle testing? Can you lead and coach others to improve quality? Are you comfortable analysing data? If so, we'd love to hear from you!

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King's birthday.
• Flexible working options where we encourage a great work-life balance.

Job description

This role sits within the Vehicle Services Quality Centre of Excellence and is responsible for leading quality assurance and standards across vehicle testing operations. The postholder acts as a subject matter expert (SME), leads a team of Technical Quality and Standards Officers, and works with operational leaders to drive continuous improvement, maintain testing standards, and ensure consistent, high-quality service delivery to customers.

Your responsibilities will include, but aren't limited to:

• Coordinating and delivering quality assurance activity
• Providing technical expertise and guidance
• Providing coaching, mentoring and development support to managers and operational colleagues.
• Analysing quality data and managing consistency and H&S risks
• Supporting the leadership team to shape and run the Quality Centre of Excellence

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process.

Person specification

You will be required to provide evidence that you hold any essential qualifications and licenses at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.

Required experience:

• Experience of working with others, giving feedback, supporting, and coaching.
• The ability to interpret data and provide analysis and information based on the data.
• Experience of partnering with leaders and providing testing quality expert advice and guidance.
• Extensive experience, knowledge, and full accreditation in Commercial Vehicle Testing schemes.

Location Information

Please note that there are two posts available and due to operational requirements, there is a need to recruit one person in the South and the other in the East. Locations are split as follows:

• South: Plymouth, Exeter, Swansea, Cardiff, Bristol, Bridgwater, Bournemouth, Southampton, Swindon, Reading, London, Oxford, Brighton, Dover
• East: Bradford, Leeds, York, Hull, Doncaster, Lincoln, Sheffield, Derby, Nottingham, Leicester, Peterborough, Northampton, Ipswich, Cambridge

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week. Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week. This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation. Please note that this role presents extensive travel to other DVSA sites, with regular overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role.

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Licences

Applicants are required to hold a full and current driving licence.

Qualifications

Applicants are required to hold a vocational related qualification in Motor Vehicle Maintenance & Repair at level 3 or IMI ATA registration at diagnostic technician level or IRTEC registration at advanced technician level or Engtech registration.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Developing Self and Others
• Leadership
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process: DVSA - Technical Competency Framework - Knowledge of Vehicles.

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

Things you need to know

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified, applications may be withdrawn.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation. The selection process for this role will be:

• Stage 1: Sift of CV and personal statement
• Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Further Information

We will also hold a 12 month reserve list for this role, which may lead to potential opportunities beyond the role you applied for.

During your application, you should indicate which location(s) you wish to be considered for and, if successful, you will be placed on an individual list of candidates for each location.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best.

Contact point for applicants

Job contact: Name: Emilio Arzente Email: emilio.arzente@dvsa.gov.uk Recruitment team Email: dftrecruitment.grs@cabinetoffice.gov.uk