Driver and Vehicle Standards Agency (DVSA) is seeking a Service Delivery Manager to lead the delivery and continual improvement of IT services supporting DVSA's operations and strategy. You will work with customers, stakeholders, and suppliers to monitor performance, manage risks and escalations, and drive service improvements to maximise value and reliability.
The role emphasizes developing supplier relationships, ensuring service levels are met, and coaching Associate Service Delivery Managers
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Strategic IT Service Delivery Manager in Birmingham employer: Driver and Vehicle Standards Agency
The Driver and Vehicle Standards Agency (DVSA) is an exceptional employer that prioritises inclusivity and employee well-being, offering a generous pension contribution of 28.97% and 25 days of annual leave, which increases with service. With a strong focus on professional development, employees have access to various training opportunities and flexible working arrangements, fostering a supportive work culture that values collaboration and customer service excellence.
Contact Details:
Driver and Vehicle Standards Agency Recruitment Team
