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- Tasks: Support training providers with excellent customer service and manage various accreditation processes.
- Company: Join the DVSA, a key player in ensuring road safety across the UK.
- Benefits: Enjoy flexible working, 25 days annual leave, and a generous pension contribution.
- Why this job: Be part of a diverse team making a real impact on driver training standards.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Opportunities for professional development and a supportive work environment await you.
The predicted salary is between 25159 - 28000 £ per year.
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Driver and Vehicle Standards Agency (DVSA) provided pay range
This range is provided by Driver and Vehicle Standards Agency (DVSA). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Recruitment Marketing Partner at Department for Transport (DfT), United Kingdom
416073 Training Accreditation Account Officer
Driver and Vehicle Standards Agency
Apply before 11:55 pm on Sunday 27th July 2025
Salary: £25,159 – A Civil Service Pension with an employer contribution of 28.97%
Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
The Training Accreditation Account Officer works within the National Standards and Accreditation team and is responsible for developing and maintaining relationships with approved training providers by delivering excellent customer service.
Customer service is a fundamental part of this role and you will be required to respond to all operational correspondence and telephone enquiries and complaints from training providers in line with the agency’s service standards.
You will also be required to process applications, coordinate audits and quality check audit reports for a range of schemes including Driver CPC (DCPC), Drink Drive Rehabilitation (DDR), Taxi Driver Periodic Training (TDPT) the Carriage of Dangerous Goods (ADR) across Great Britain and Northern Ireland.
There will also be a requirement to undertake additional administrative tasks, as per business requirements.
Top Responsibilities
- First line complaint handling.
- Receive and process payments from stakeholders.
- Communicate with all major stakeholders (internal and external) to achieve business objectives.
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Flexible working options where we encourage a great work-life balance.
About you
To be successful in this role you will have experience of working within a customer service environment.
You will possess excellent communication skills (both verbally and in writing) and have the ability to deal with a variety of requests, queries and complaints from key stakeholders.
You must also have excellent attention to detail skills and have the ability to make key decisions or recommendations based on presented evidence.
You will be an effective team player and be able to work effectively under pressure and within set time frames.
How to Apply
Read the full job description and apply here https://bit.ly/463XzVV
This vacancy closes at 23:55 on Sunday 27th July 2025.
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Training Accreditation Account Officer employer: Driver and Vehicle Standards Agency (DVSA)
Contact Detail:
Driver and Vehicle Standards Agency (DVSA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Accreditation Account Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Training Accreditation Account Officer role. Understanding the specific schemes like Driver CPC and Drink Drive Rehabilitation will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service experience in your discussions. Since this role heavily relies on excellent customer service, be prepared to share examples of how you've successfully handled complaints or queries in previous positions.
✨Tip Number 3
Network with current or former employees of the DVSA if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare questions that demonstrate your interest in the role and the agency's objectives. Asking insightful questions about their training accreditation processes can show your enthusiasm and commitment to the position.
We think you need these skills to ace Training Accreditation Account Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Training Accreditation Account Officer position. Tailor your application to highlight relevant experience in customer service and communication.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you handled customer inquiries, complaints, or administrative tasks. Use specific examples to demonstrate your skills in these areas.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the DVSA. Mention how your skills align with their needs, particularly in customer service and attention to detail.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Driver and Vehicle Standards Agency (DVSA)
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to discuss your previous experiences in this area. Highlight specific examples where you successfully handled complaints or queries, demonstrating your ability to maintain professionalism and empathy.
✨Demonstrate Attention to Detail
The job requires excellent attention to detail, especially when processing applications and coordinating audits. Prepare to share instances where your meticulous nature led to successful outcomes, such as catching errors or improving processes.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly, both verbally and in writing. You might be asked to explain complex information, so being concise and straightforward will work in your favour.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of situations where you had to make quick decisions under pressure, and be ready to explain your thought process and the outcomes.
