At a Glance
- Tasks: Lead a team to gather and analyse customer insights for service improvements.
- Company: Join the DVSA, a key player in driver and vehicle standards.
- Benefits: Enjoy a hybrid work setup with opportunities for professional growth.
- Other info: Collaborate with diverse teams and influence senior leadership decisions.
- Why this job: Make a real difference by shaping customer-focused strategies.
- Qualifications: Experience in customer insights and strong leadership skills.
The predicted salary is between 49730 - 60782 £ per year.
Driver and Vehicle Standards Agency (DVSA) is seeking a Customer Insight Manager to lead a team of Insight Specialists and deliver high-quality customer insight to support strategic goals. The role emphasises embedding customer-focused thinking across DVSA and collaborating with internal and external partners to capture and analyse feedback.
The successful candidate will ensure data is well managed, produced insights and shared with senior leadership, and will work in a hybrid setup.
Customer Insights Lead | Hybrid, Drive Service Improvements in Swansea employer: Driver and Vehicle Standards Agency (DVSA)
The Driver and Vehicle Standards Agency (DVSA) is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits including a substantial pension contribution, extensive annual leave, and access to career development opportunities, employees are empowered to thrive in their roles while contributing to vital public services. The hybrid working model allows for flexibility, making DVSA an attractive choice for those seeking meaningful employment in a dynamic environment.
Contact Details:
Driver and Vehicle Standards Agency (DVSA) Recruitment Team
