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- Tasks: Lead the Public Liaison Team, managing complaints and ensuring excellent customer service.
- Company: Join DVSA, a key agency ensuring road safety and vehicle standards in the UK.
- Benefits: Enjoy 25 days annual leave, flexible working, and a generous pension contribution.
- Why this job: Make a real impact while developing your skills in a supportive and diverse environment.
- Qualifications: Experience in managing teams and knowledge of data protection is essential.
- Other info: This part-time role requires working three days a week, Wednesday to Friday.
The predicted salary is between 35800 - 42800 £ per year.
Join to apply for the Public Liaison Manager role at Driver and Vehicle Standards Agency (DVSA)
Join to apply for the Public Liaison Manager role at Driver and Vehicle Standards Agency (DVSA)
Driver and Vehicle Standards Agency (DVSA) provided pay range
This range is provided by Driver and Vehicle Standards Agency (DVSA). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Driver and Vehicle Standards Agency (DVSA)
Recruitment Marketing Partner at Department for Transport (DfT), United Kingdom
Salary: £42,848 – A Civil Service Pension with an employer contribution of 28.97%
You will play a significant role in safeguarding DVSA’s reputation with the public by leading and managing the Public Liaison Team.
You will help ensure we always deliver an excellent level of service to our customers. You’ll have oversight of first and second stage complaints, claims for compensation, MOT appeals from garages who wish to join or remain within the MOT scheme, and requests for information made under the Data Protection Act (DPA).
This is a fantastic opportunity for someone who has experience working with complaints and data protection to use and consolidate their skills and experience in a high-profile and varied role. You will have the opportunity to represent the agency and share your expertise at various meetings, gain valuable insight into DVSA front-line operations, and lead on the implementation of process improvements.
Top Responsibilities
- Leadership and management of the Public Liaison Team to ensure we always provide an excellent level of service to our customers
- Responding to first and second stage correspondence and complaints, ensuring they are completed to a high standard within agreed timescales
- Ensure timely resolution to claims made against the agency for compensation/out of pocket expenses
- Review decisions made by case review team and MOT enforcement staff on MOT appeals to ensure DVSA can defend a robust position in court, if necessary
- Ensure the Public Liaison Team responds to requests for information under the DPA within statutory obligations and in line with relevant legislation
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Flexible working options where we encourage a great work-life balance.
About you
You are a highly-organised individual who has experience successfully managing people and resources in an operational environment. A confident communicator with strong interpersonal skills, you can lead, mentor and motivate your team to provide an efficient service and will build positive relationships with colleagues and customers alike.
You have a good understanding of the statutory requirements for data protection and responding to requests for information and will be a source of accurate advice and guidance. You have excellent written communication skills and attention to detail and the ability to draft effective responses to customers and to proof-read responses to ensure accuracy.
If not already held there will be a development opportunity when in post to work towards ISEB qualifications in Data Protection and Freedom of Information. If not held, the successful applicant will be required to demonstrate a willingness to work towards these qualifications within 12 months of starting in the role.
Please note: This part time role will require the successful applicant to work three days per week, Wednesday to Friday.
The advertised salary will be pro rata as the vacancy is part time.
How to Apply
Read the full job description and apply here https://bit.ly/3T1Mb5h
This vacancy closes at 23:55 on Sunday 6th July 2025
Seniority level
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Mid-Senior level
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Public Liaison Manager employer: Driver and Vehicle Standards Agency (DVSA)
Contact Detail:
Driver and Vehicle Standards Agency (DVSA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Liaison Manager
✨Tip Number 1
Familiarise yourself with the DVSA's mission and values. Understanding their commitment to public service and safety will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of the DVSA. Engaging with them can provide you with insider knowledge about the work culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to handle complaints and data protection issues. Being able to articulate these experiences clearly will show your competence and readiness for the role.
✨Tip Number 4
Stay updated on current legislation related to data protection and public service. This knowledge will not only help you in interviews but also position you as a knowledgeable candidate who is proactive about industry standards.
We think you need these skills to ace Public Liaison Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Public Liaison Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your experience in managing complaints and data protection. Provide specific examples of how you've successfully handled similar situations in the past, showcasing your leadership and communication skills.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to DVSA's mission. Make sure to address any specific points mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are clear, concise, and professionally formatted to make a great first impression.
How to prepare for a job interview at Driver and Vehicle Standards Agency (DVSA)
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Public Liaison Manager. Be prepared to discuss how your experience aligns with managing complaints, data protection, and leading a team.
✨Showcase Your Communication Skills
As a Public Liaison Manager, strong communication is crucial. Prepare examples of how you've effectively communicated with customers and colleagues in the past, especially in resolving complaints or handling sensitive information.
✨Demonstrate Leadership Experience
Highlight your leadership skills by sharing specific instances where you've successfully managed a team or project. Discuss how you motivate and mentor others to achieve high standards of service.
✨Prepare for Data Protection Questions
Since the role involves handling requests under the Data Protection Act, be ready to answer questions about your understanding of data protection principles. Consider discussing any relevant training or qualifications you have in this area.
