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- Tasks: Lead a team of 250-300 staff to ensure high-quality vehicle testing operations.
- Company: Join the Driver and Vehicle Standards Agency, committed to road safety and quality service.
- Benefits: Enjoy a generous pension, 25 days leave, flexible working, and career development opportunities.
- Why this job: Make a real impact on road safety while working in a diverse and inclusive environment.
- Qualifications: Proven leadership in large-scale operations and experience in achieving customer service standards required.
- Other info: Flexible working options available to support your work-life balance.
The predicted salary is between 46000 - 65000 ÂŁ per year.
Join to apply for the Operations Manager – Vehicle Services role at Driver and Vehicle Standards Agency (DVSA)
Join to apply for the Operations Manager – Vehicle Services role at Driver and Vehicle Standards Agency (DVSA)
Driver and Vehicle Standards Agency (DVSA) provided pay range
This range is provided by Driver and Vehicle Standards Agency (DVSA). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Salary: £54,857 – A Civil Service Pension with an employer contribution of 28.97%
Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
The post holder will, through a team of supporting managers, lead operations delivery teams of between 250 – 300 staff. They are responsible for ensuring that the service is consistently delivered, ensuring the most efficient and effective service is provided to a high level of quality, ensuring best value for money for the customer and DVSA.
They are responsible for ensuring effective plans are in place, so that staff understand and comply with the agreed technical and quality standards, by leading a team who are responsible for creating and maintaining effective operational processes and procedures. This role therefore has a direct impact on road safety outcomes.
Key Responsibilities include, but are not limited to:
- Demonstrate leadership by providing influence, clear direction and guidance to staff to support the delivery of objectives. Establishes a strong direction and a persuasive future vision; managing and engaging with honesty and integrity, and upholding the reputation of the Agency, Department and Civil Service.
- Lead the operational delivery of vehicle testing across a network of teams in a quarter of the country, ensuring a consistent and quality service is provided to the customer.
- Accountable for ensuring their networks’ deliver against operational standards, quality expectations, service levels and business plan targets.
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Flexible working options where we encourage a great work-life balance.
About you
To be successful in this role you will need to have the following experience:
- Proven experience and successful track record in leading large scale and complex testing operations.
- Proven experience of translating strategic objectives into operational capabilities.
- Considerable experience of delivering against key targets and customer service standards, increasing efficiency, and driving value for money.
- Experience of working as part of, and leading, geographically dispersed teams and an understanding of the effect this has on management of such teams.
How to Apply
Read the full job description and apply here
Apply before 11:55 pm on Sunday 24th August 2025
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Other
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Industries
Government Administration
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Operations Manager - Vehicle Services employer: Driver and Vehicle Standards Agency (DVSA)
Contact Detail:
Driver and Vehicle Standards Agency (DVSA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Vehicle Services
✨Tip Number 1
Familiarise yourself with the DVSA's mission and values. Understanding their commitment to road safety and customer service will help you align your responses during interviews, showcasing how your leadership style and operational experience can contribute to their goals.
✨Tip Number 2
Network with current or former employees of the DVSA. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to lead large teams and manage complex operations. Be ready to discuss how you've successfully translated strategic objectives into operational success, as this is a key requirement for the role.
✨Tip Number 4
Stay updated on current trends in vehicle services and testing operations. Being knowledgeable about industry standards and innovations will not only impress your interviewers but also show your commitment to continuous improvement and efficiency in operations.
We think you need these skills to ace Operations Manager - Vehicle Services
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of Operations Manager - Vehicle Services.
Highlight Leadership Experience: Since the role requires strong leadership skills, emphasise your previous experience in managing large teams and delivering operational objectives. Use specific examples to demonstrate your success in these areas.
Showcase Strategic Thinking: Illustrate your ability to translate strategic objectives into operational capabilities. Provide examples of how you've successfully implemented plans that improved efficiency and met customer service standards.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your passion for the role and the DVSA's mission. Make sure to address how you can contribute to road safety outcomes through effective operations management.
How to prepare for a job interview at Driver and Vehicle Standards Agency (DVSA)
✨Showcase Your Leadership Skills
As an Operations Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led large teams and managed complex operations in the past. Highlight your approach to motivating staff and ensuring they meet operational standards.
✨Understand the Role's Impact on Road Safety
Since this role directly affects road safety outcomes, be ready to discuss how you can contribute to improving these outcomes. Familiarise yourself with current challenges in vehicle testing and think about innovative solutions you could implement.
✨Prepare for Questions on Strategic Objectives
Expect questions about how you translate strategic objectives into operational capabilities. Be prepared to discuss specific instances where you've aligned team goals with broader organisational aims, showcasing your ability to drive efficiency and value for money.
✨Demonstrate Your Experience with Geographically Dispersed Teams
Given the nature of the role, it's important to convey your experience in managing teams across different locations. Share strategies you've used to maintain communication and engagement with remote teams, ensuring that everyone stays aligned with the company's objectives.
