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- Tasks: Lead a licensing team ensuring compliance and efficient service delivery for operator licensing applications.
- Company: Join the Driver and Vehicle Standards Agency, a key player in regulating transport across the UK.
- Benefits: Enjoy flexible working, 25 days annual leave, and a generous pension contribution of 28.97%.
- Other info: Access professional development opportunities and a supportive work environment focused on continuous improvement.
- Why this job: Be part of a diverse team making a real impact on transport regulation while developing your career.
- Qualifications: Strong leadership skills, experience with complex legislation, and excellent communication abilities are essential.
The predicted salary is between 29525 - 41439 £ per year.
Office of the Traffic Commissioner Licensing Team Manager
Join to apply for the Office of the Traffic Commissioner Licensing Team Manager role at Driver and Vehicle Standards Agency (DVSA)
Office of the Traffic Commissioner Licensing Team Manager
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Driver and Vehicle Standards Agency (DVSA) provided pay range
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Recruitment Marketing Partner at Department for Transport (DfT), United Kingdom
414390 Office of the Traffic Commissioner Licensing Team Manager
Driver and Vehicle Standards Agency
Salary: £29,525 – A Civil Service Pension with an employer contribution of 28.97%
Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
We are seeking a proactive and experienced manager to lead a licensing team within the Office of the Traffic Commissioner (OTC). The role supports the Traffic Commissioners and NI Transport Regulator in their statutory duties regulating operators of goods vehicles, buses, and coaches across the UK.
As Licensing Team Manager, you will oversee a team of caseworkers handling operator licensing applications, ensuring efficient service delivery and compliance with legislation. You will make decisions within delegated authority, interpret complex regulations, and prepare case submissions for Traffic Commissioners where needed.
Top Responsibilities
- Responsibility for operator licensing teams ensuring provision of a quality operator licensing service to and on behalf of the traffic commissioners / NI Transport Regulator to enable them to perform their statutory role.
- Overseeing completion of casework with active management and leadership on complex cases ensuring that the correct legislation is applied, and that work is carried out in accordance with the Senior Traffic Commissioner and NI Transport Regulator’s guidance and directions.
- To make, and progress, evidence-based decisions on applications under the delegated authority provided by the TCs in accordance with the Senior Traffic Commissioner and NI Transport Regulator’s guidance and directions and Operating Instructions.
- Day-to-day and longer-term planning of team activities and workflows by directing resources and effort towards ensuring that service standards and operational requirements are achieved.
- To effectively monitor the performance of the office against the SLA responding to dips in performance and taking effective remedial action.
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Flexible working options where we encourage a great work-life balance.
About you
You will be a passionate and motivational leader with the ability to lead a team to achieve customer service targets, performance, and quality standards.
You will bring a positive, and pragmatic attitude to leading your team and achieving outcomes. You will take personal responsibility for your team\’s performance and their development, motivating, coaching, and providing mentorship to help them achieve their best. You will be an advocate for change, promoting a culture of continuous improvement within your team.
You will have the ability to work effectively under pressure, managing tight deadlines and shifting priorities in a fast-paced environment. Strong analytical and problem-solving skills, with the ability to identify key issues and produce clear, concise briefings. Experience in interpreting complex legislation is essential.
You will have excellent communication and interpersonal skills, able to interact with others in an engaging and enthusiastic way. You can quickly build rapport and lasting positive relationships, as well as dealing with conflict and handling challenging conversations professionally and with sensitivity.
How to Apply
Read the full job description and apply here https://bit.ly/3GdSFeA
This vacancy closes at 23:55 on Tuesday 22nd July 2025.
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Office of the Traffic Commissioner Licensing Team Manager employer: Driver and Vehicle Standards Agency (DVSA)
Contact Detail:
Driver and Vehicle Standards Agency (DVSA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office of the Traffic Commissioner Licensing Team Manager
✨Tip Number 1
Familiarise yourself with the specific legislation and regulations related to operator licensing. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight any experience you have in motivating staff and achieving performance targets, as this is crucial for the Licensing Team Manager role.
✨Tip Number 3
Network with professionals in the transport regulation field. Engaging with current or former employees of the DVSA can provide valuable insights into the company culture and expectations, which can be beneficial during the interview process.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities. Think of scenarios where you've had to make evidence-based decisions under pressure, as this will align well with the responsibilities of the Licensing Team Manager.
We think you need these skills to ace Office of the Traffic Commissioner Licensing Team Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Licensing Team Manager position. Highlight your relevant experience in managing teams and interpreting complex legislation.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your leadership abilities, problem-solving skills, and any relevant regulatory experience to make a strong impression.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the DVSA. Use specific examples from your past work to demonstrate how you meet the qualifications and can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Driver and Vehicle Standards Agency (DVSA)
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Licensing Team Manager. Familiarise yourself with the statutory duties of the Traffic Commissioners and NI Transport Regulator, as well as the specific challenges faced in operator licensing.
✨Showcase Leadership Skills
Prepare examples that demonstrate your leadership abilities. Discuss how you've motivated teams, managed performance, and handled complex cases in previous roles. Highlight your experience in coaching and mentoring team members.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to interpret complex legislation. Practice articulating your thought process and decision-making strategies in response to hypothetical situations.
✨Communicate Effectively
Strong communication skills are essential for this role. Be prepared to discuss how you build rapport with colleagues and stakeholders, handle conflict, and maintain professionalism in challenging conversations. Use clear and concise language during the interview.