Service Assurance Manager in Nottingham

Service Assurance Manager – DVSA

Join to apply for the Service Assurance Manager role at Driver and Vehicle Standards Agency (DVSA)

Location: Bristol, Newcastle-upon-Tyne, Nottingham, Swansea (Hybrid)

Salary: £44,241 – A Civil Service Pension with an employer contribution of 28.97%

Contract: Permanent – Flexible working, Full-time, Job share, Part-time

Responsibilities

• Managing significant outages and crises and reporting issues to problem management.
• Restoring normal service operation as quickly as possible and minimizing adverse effects on business operations.
• Resolving and controlling root causes of incidents caused by errors within the IT infrastructure.
• Providing leadership and control for the incident and problem teams to execute work effectively and manage resources (resolvers) to provide first class user support.
• Monitoring incidents, problems and requests throughout their lifecycle to ensure services are delivered under the OLA or SLA.

Qualifications

• Extensive experience in an IT Service environment, with experience of ServiceNow.
• Experience of creating and implementing processes, monitoring effectiveness, and driving process improvement.
• Experience of all aspects of IT services delivery, with experience of delivery in a complex multi-vendor supply chain.
• Experience of people management, both directly and virtually.
• Strong communication skills both oral and written, self-motivated and pro-active, with ability to remain calm under pressure.
• Ability to use influencing skills to persuade and negotiate successful outcomes to support Technology Services in achieving its objectives within DVSA.
• Methodical approach to detail with good analytical skills and ability to work to tight deadlines.

Benefits

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and paid professional qualifications such as CIPD, Prince2, apprenticeships, etc.
• Diverse and inclusive workforce with staff communities to support all colleagues.
• 24‑hour Employee Assistance Programme providing free confidential help and advice.
• Flexible working options to encourage a great work‑life balance.

How to Apply

Read the full job description and apply here https://bit.ly/47SHQth
Application closes at 23:55 on Thursday 4th December 2025.