At a Glance
- Tasks: Support the Traffic Commissioner with administrative tasks and documentation management.
- Company: Join the DVSA, a key player in vehicle regulation and safety in the UK.
- Benefits: Enjoy flexible working, 25 days annual leave, and a generous pension scheme.
- Other info: Opportunities for professional development and a supportive work environment await you.
- Why this job: Be part of a diverse team making a real impact on road safety and transport.
- Qualifications: Strong communication and organisational skills are essential; experience in administration is a plus.
The predicted salary is between 25159 - 25159 £ per year.
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Driver and Vehicle Standards Agency (DVSA) provided pay range
This range is provided by Driver and Vehicle Standards Agency (DVSA). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Salary: £25,159 - A Civil Service Pension with an employer contribution of 28.97%
Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
The Hearing Centre Support Officer works within the Office of the Traffic Commissioner (OTC). The Traffic Commissioners (TC) have responsibility for the licensing and regulation of GB based operators of heavy and light goods vehicles involved in international transport, buses, and coaches (public service vehicles) and of those who drive them, the registration of local bus services, adjudication of appeals against the impounding of vehicles operated without a valid operator’s license and other functions.
Key Responsibilities include, but are not limited to:
- Adhere to the statutory guidance and directions of the Senior Traffic Commissioner and the relevant Operating Instructions.
- Ensure that a complete and properly prepared call up letter and brief is despatched in accordance with OTC procedures and in accordance with the SLA.
- Providing copies of further documentation to the Traffic Commissioner within three days of receipt taking the appropriate action.
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Flexible working options where we encourage a great work-life balance.
About you
To be successful in this role you will need to have the following experience:
- Excellent verbal and written communications skills with the ability to draft complex submissions and letters within a legislative framework.
- Excellent organisational and administrative skills with a proven ability to identify priorities based on risk factor.
- Ability to analyse case work and create complex submissions within a legislative framework.
How to Apply
Read the full job description and apply here
Apply before 11:55 pm on Wednesday 9th July 2025
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#J-18808-LjbffrHearing Centre Support Officer employer: Driver and Vehicle Standards Agency (DVSA)
The Driver and Vehicle Standards Agency (DVSA) is an exceptional employer, offering a supportive work environment in the heart of Bristol. With a strong commitment to employee development, you will benefit from excellent career progression opportunities, flexible working arrangements, and a generous pension scheme. Join a diverse team dedicated to making a difference in road safety while enjoying a healthy work-life balance and access to numerous employee benefits.
Contact Details:
Driver and Vehicle Standards Agency (DVSA) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hearing Centre Support Officer
✨Tip Number 1
Familiarise yourself with the legislative framework relevant to the role. Understanding the regulations and guidelines that govern the work of the Traffic Commissioners will give you a solid foundation to discuss during interviews.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've managed complex tasks or projects in the past. Being able to demonstrate your ability to prioritise effectively will be crucial for this position.
✨Tip Number 3
Practice your verbal communication skills, especially in drafting submissions and letters. You might want to simulate scenarios where you need to explain complex information clearly and concisely, as this is a key part of the job.
✨Tip Number 4
Network with current or former employees of the DVSA if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace Hearing Centre Support Officer
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the key responsibilities and required skills for the Hearing Centre Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Communication Skills:Since excellent verbal and written communication skills are crucial for this role, provide specific examples in your CV and cover letter that demonstrate your ability to draft complex submissions and letters within a legislative framework.
Showcase Organisational Skills:Emphasise your organisational and administrative skills by detailing past experiences where you successfully managed priorities based on risk factors. Use bullet points to make these achievements stand out.
Tailor Your Application:Customise your CV and cover letter for the DVSA role. Use keywords from the job description to ensure your application resonates with the hiring team and reflects your understanding of the position.
How to prepare for a job interview at Driver and Vehicle Standards Agency (DVSA)
✨Understand the Role
Make sure you thoroughly read the job description for the Hearing Centre Support Officer role. Familiarise yourself with the key responsibilities and required skills, especially around communication and organisational abilities, as these will likely be focal points during your interview.
✨Prepare Examples
Think of specific examples from your past experiences that demonstrate your ability to draft complex submissions and manage case work. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Research the DVSA
Gain a solid understanding of the Driver and Vehicle Standards Agency and its functions. Knowing about their mission, values, and recent developments can help you tailor your answers and show genuine interest in the organisation.
✨Practice Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might even want to conduct mock interviews with a friend or family member to build confidence in your delivery.
