At a Glance
- Tasks: Design and improve public services using data-driven insights in a collaborative environment.
- Company: Join the DVSA Service Design and User Research team, focused on innovation.
- Benefits: Competitive salary, generous pension contributions, 25+ days leave, and professional development opportunities.
- Other info: Flexible working options and a supportive, inclusive workplace culture.
- Why this job: Make a real difference in public services while working with diverse teams and cutting-edge design methods.
- Qualifications: Experience in service design, agile delivery, and user-centred methodologies required.
The predicted salary is between 44241 - 61997 £ per year.
Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham, Yeading (This role is suitable for hybrid working)
Salary: £44,241 - Plus an additional Government Digital and Data Profession allowance up to £14,756. Candidates based in Yeading will receive the London Weighting allowance of £4,000.
A Civil Service Pension with an employer contribution of 28.97%.
As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts.
Top Responsibilities:- Designing services which meet the Government Service Standard.
- Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation.
- Translate actionable insights from user research and other insight sources into accessible designs.
- Ensuring services meet public sector accessibility regulations.
- Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System.
- Will prototype website designs and UI elements as required.
- Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement.
- Collaborate with stakeholders across the agency including service owners, product owners, user researchers, business analysts, content designers and developers.
Employer pension contribution of 28.97% of your salary.
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
Access to the staff discount portal.
Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
24-hour Employee Assistance Programme providing free confidential help and advice for staff.
Flexible working options where we encourage a great work-life balance.
About You:To be successful in this role you will need to have the following experience:
- Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables.
- Experience of agile delivery and awareness of agile tools and how to use them.
- Iterative and rapid prototyping with multidisciplinary teams.
- Good understanding of responsive design and designing for mobile first.
- Experience of delivering simple and clear communication of technical designs to non-technical stakeholders.
- Experience of designing against constraints.
- Awareness and experience of working to accessibility standards.
- Strong understanding of information architecture, interaction design, visual design and prototyping.
The role is part of the Government Digital and Data (or Government Security Profession Career Framework) profession and utilises an enhanced Capability–Based Pay Framework which provides access to a Digital and Data allowance. The base pay is £44,241. In addition to this the role includes a Digital and Data allowance of up to £14,756. The value of allowance awarded will be based on an assessment of your skills and experience as demonstrated through the selection process.
Senior Service Designer – Hybrid, Data‑Driven Public Services in Birmingham employer: Driver and Vehicle Standards Agency (DVSA)
As a Senior Service Designer with the DVSA, you will be part of a dynamic and inclusive team dedicated to enhancing public services through innovative design. Enjoy a competitive salary, generous pension contributions, and extensive career development opportunities, all while benefiting from a flexible hybrid working environment that promotes work-life balance. Join us in making a meaningful impact on public service delivery across various locations including Bristol, Leeds, and Birmingham.
Contact Details:
Driver and Vehicle Standards Agency (DVSA) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer – Hybrid, Data‑Driven Public Services in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design. Make it easy for hiring managers to see what you can do by showcasing projects that align with the role you're applying for.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can demonstrate your experience with agile delivery and user-centred design during the chat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Senior Service Designer – Hybrid, Data‑Driven Public Services in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Senior Service Designer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Design Skills:Include examples of your previous work that demonstrate your design capabilities, especially in service design and user-centred experiences. We want to see your thought process and how you tackle design challenges!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your ideas are easy to understand. Remember, clarity is key when communicating technical designs to non-technical stakeholders.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity. Plus, it makes the whole process smoother for us!
How to prepare for a job interview at Driver and Vehicle Standards Agency (DVSA)
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and methodologies. Brush up on your experience with user-centred design, agile delivery, and prototyping. Be ready to discuss specific projects where you've applied these skills.
✨Showcase Your Collaboration Skills
This role involves working with a variety of stakeholders, so be prepared to share examples of how you've successfully collaborated with multi-disciplinary teams. Highlight your ability to communicate technical designs to non-technical stakeholders.
✨Prepare for Accessibility Standards
Familiarise yourself with public sector accessibility regulations and be ready to discuss how you've designed services that meet these standards. Bring examples of how you've ensured inclusivity in your designs.
✨Demonstrate Your Problem-Solving Abilities
Think of specific challenges you've faced in previous roles and how you overcame them. Be ready to walk through your problem-framing and journey mapping processes, showcasing your analytical thinking and creativity.
