At a Glance
- Tasks: Design innovative public services using data and user insights in a collaborative environment.
- Company: Join the DVSA, a leader in digital public services with a focus on user-centred design.
- Benefits: Enjoy a competitive salary, generous pension contributions, and 25+ days of annual leave.
- Other info: Flexible working options and excellent career development opportunities await you.
- Why this job: Make a real difference in public services while developing your design skills in a supportive team.
- Qualifications: Experience in service design, agile methodologies, and user-centred approaches required.
The predicted salary is between 44241 - 61997 £ per year.
Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham, Yeading (This role is suitable for hybrid working)
Salary: £44,241 - Plus an additional Government Digital and Data Profession allowance up to £14,756. Candidates based in Yeading will receive the London Weighting allowance of £4,000.
A Civil Service Pension with an employer contribution of 28.97%.
As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts.
Top Responsibilities:- Designing services which meet the Government Service Standard.
- Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation.
- Translate actionable insights from user research and other insight sources into accessible designs.
- Ensuring services meet public sector accessibility regulations.
- Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System.
- Will prototype website designs and UI elements as required.
- Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement.
- Collaborate with stakeholders across the agency including service owners, product owners, user researchers, business analysts, content designers and developers.
Employer pension contribution of 28.97% of your salary.
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
Access to the staff discount portal.
Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
24-hour Employee Assistance Programme providing free confidential help and advice for staff.
Flexible working options where we encourage a great work-life balance.
About You:To be successful in this role you will need to have the following experience:
- Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables.
- Experience of agile delivery and awareness of agile tools and how to use them.
- Iterative and rapid prototyping with multidisciplinary teams.
- Good understanding of responsive design and designing for mobile first.
- Experience of delivering simple and clear communication of technical designs to non-technical stakeholders.
- Experience of designing against constraints.
- Awareness and experience of working to accessibility standards.
- Strong understanding of information architecture, interaction design, visual design and prototyping.
The role is part of the Government Digital and Data (or Government Security Profession Career Framework) profession and utilises an enhanced Capability–Based Pay Framework which provides access to a Digital and Data allowance. The base pay is £44,241. In addition to this the role includes a Digital and Data allowance of up to £14,756. The value of allowance awarded will be based on an assessment of your skills and experience as demonstrated through the selection process.
How to Apply:Read the full description and apply here: https://bit.ly/498vPAh
This vacancy closes at 23:55 on Sunday 31st May 2026.
Senior Service Designer – Hybrid, Data‐Driven Public Services in Birmingham employer: Driver and Vehicle Standards Agency (DVSA)
As a Senior Service Designer at DVSA, you will be part of a dynamic and inclusive team dedicated to enhancing public services through innovative design. With excellent career development opportunities, a generous pension scheme, and a commitment to work-life balance, DVSA offers a supportive environment where your contributions can make a real difference in the community. Enjoy the flexibility of hybrid working while collaborating with diverse professionals across various locations, ensuring that your work is both meaningful and rewarding.
Contact Details:
Driver and Vehicle Standards Agency (DVSA) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer – Hybrid, Data‐Driven Public Services in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design. Make it easy for potential employers to see what you can do.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. We can help you with mock interviews to boost your confidence!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace Senior Service Designer – Hybrid, Data‐Driven Public Services in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Senior Service Designer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Design Skills:Include examples of your previous work that demonstrate your design capabilities, especially in service design and user-centred experiences. We want to see how you've tackled similar challenges in the past!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your ideas are easy to understand. Remember, clarity is key when communicating technical designs to non-technical stakeholders.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can consider you for this exciting opportunity.
How to prepare for a job interview at Driver and Vehicle Standards Agency (DVSA)
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and methodologies. Brush up on your experience with human-centred design, agile delivery, and prototyping. Be ready to discuss specific projects where you've applied these skills.
✨Showcase Your Collaboration Skills
This role involves working with a variety of stakeholders, so be prepared to share examples of how you've successfully collaborated with multi-disciplinary teams. Highlight your ability to communicate technical designs to non-technical folks.
✨Prepare for Accessibility Questions
Given the focus on public sector accessibility regulations, review your knowledge of these standards. Be ready to discuss how you've designed services that are accessible and user-friendly for everyone.
✨Bring Your Prototyping A-Game
Since rapid prototyping is key, think of examples where you've created prototypes that led to actionable insights. Be prepared to talk about the tools you used and how they contributed to the design process.
