At a Glance
- Tasks: Design user-centred services and collaborate with agile teams to improve public sector offerings.
- Company: Join the DVSA, a diverse and inclusive organisation focused on innovation.
- Benefits: Competitive salary, generous pension contributions, 25 days leave, and flexible working options.
- Other info: Access to professional development opportunities and a supportive work environment.
- Why this job: Make a real impact by enhancing services that benefit the public and improve user experiences.
- Qualifications: Experience in service design, agile methodologies, and user-centred design principles.
The predicted salary is between 44241 - 61997 £ per year.
Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham, Yeading (This role is suitable for hybrid working)
Salary: £44,241 - Plus an additional Government Digital and Data Profession allowance up to £14,756. Candidates based in Yeading will receive the London Weighting allowance of £4,000.
A Civil Service Pension with an employer contribution of 28.97%.
As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts.
Top Responsibilities:- Designing services which meet the Government Service Standard.
- Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation.
- Translate actionable insights from user research and other insight sources into accessible designs.
- Ensuring services meet public sector accessibility regulations.
- Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System.
- Will prototype website designs and UI elements as required.
- Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement.
- Collaborate with stakeholders across the agency including service owners, product owners, user researchers, business analysts, content designers and developers.
Employer pension contribution of 28.97% of your salary.
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
Access to the staff discount portal.
Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
24-hour Employee Assistance Programme providing free confidential help and advice for staff.
Flexible working options where we encourage a great work-life balance.
About You:To be successful in this role you will need to have the following experience:
- Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables.
- Experience of agile delivery and awareness of agile tools and how to use them.
- Iterative and rapid prototyping with multidisciplinary teams.
- Good understanding of responsive design and designing for mobile first.
- Experience of delivering simple and clear communication of technical designs to non-technical stakeholders.
- Experience of designing against constraints.
- Awareness and experience of working to accessibility standards.
- Strong understanding of information architecture, interaction design, visual design and prototyping.
The role is part of the Government Digital and Data (or Government Security Profession Career Framework) profession and utilises an enhanced Capability–Based Pay Framework which provides access to a Digital and Data allowance. The base pay is £44,241. In addition to this the role includes a Digital and Data allowance of up to £14,756. The value of allowance awarded will be based on an assessment of your skills and experience as demonstrated through the selection process.
Senior Service Designer in Birmingham employer: Driver and Vehicle Standards Agency (DVSA)
As a Senior Service Designer at DVSA, you will be part of a dynamic and inclusive team dedicated to enhancing public services through innovative design. With excellent career development opportunities, a generous pension scheme, and a commitment to work-life balance through flexible working options, DVSA stands out as an exceptional employer in the public sector. Join us in Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham, or Yeading, where your contributions will directly impact the lives of citizens while enjoying a supportive and collaborative work environment.
Contact Details:
Driver and Vehicle Standards Agency (DVSA) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design. Make it easy for potential employers to see what you can do and how you think. A strong portfolio can set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can demonstrate your experience with agile delivery and user-centred design. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Senior Service Designer in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Senior Service Designer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Design Skills:Include examples of your previous work that demonstrate your design skills and methodologies. We want to see how you've tackled service design challenges in the past, so don't hold back!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your ideas are easy to follow.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way to ensure we receive your details and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at Driver and Vehicle Standards Agency (DVSA)
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and methodologies. Brush up on your experience with user-centred design, agile delivery, and prototyping. Be ready to discuss specific projects where you've applied these skills.
✨Showcase Your Collaboration Skills
This role involves working with multi-disciplinary teams, so highlight your experience collaborating with different stakeholders. Prepare examples of how you’ve facilitated workshops or worked alongside user researchers and developers to create effective designs.
✨Prepare for Accessibility Questions
Given the importance of accessibility in public sector services, be prepared to discuss how you ensure your designs meet accessibility standards. Have examples ready that demonstrate your understanding of designing for diverse user needs.
✨Bring Your Prototyping A-Game
Since rapid prototyping is key in this role, come equipped with examples of your past prototypes. Discuss the tools you used and how you iterated based on feedback. This will show your hands-on experience and ability to adapt designs quickly.
