At a Glance
- Tasks: Translate and advise on Welsh language policies while promoting bilingual services.
- Company: Join the Driver and Vehicle Licensing Agency in a supportive, hybrid working environment.
- Benefits: Enjoy a competitive salary, generous pension contributions, and 25 days annual leave.
- Other info: Flexible working options and excellent career development opportunities await you.
- Why this job: Make a real impact by supporting Welsh language commitments and enhancing customer experiences.
- Qualifications: Fluent in Welsh and English with strong translation and proofreading skills.
The predicted salary is between 32027 - 32027 £ per year.
- Welsh Language Policy Translator & Advisor
- Driver and Vehicle Licensing Agency
- Salary: £32,027 - A Civil Service Pension with an employer contribution of 28.97%
- Available Positions: 1
The Welsh Language Policy team plays a vital role in supporting the organisation’s commitment to delivering high-quality bilingual services.
The team provides professional translation and proofreading services in both Welsh and English, ensuring communications are accurate, consistent, and accessible to customers and stakeholders.
They advise colleagues on bilingual service requirements, promote the use of Welsh across the organisation, and support compliance with Welsh language legislation and the Agency’s Welsh Language Scheme.
Working closely with internal and external stakeholders, the team also coordinates responses to Welsh language enquiries and complaints, while leading activities that raise awareness and encourage the use of Welsh among staff and customers throughout Wales.
This is an excellent opportunity to play a key role in supporting the organisation’s Welsh language commitments.
You will work with colleagues and stakeholders across a wide range of business areas, providing expert guidance, building positive relationships, and helping to ensure customers receive high-quality bilingual services.
The role offers a varied workload, combining advisory, compliance, customer service, and promotional responsibilities within a collaborative and supportive team environment.
- Top Responsibilities
- Communicate bilingually, verbally and in writing, with internal and external stakeholders.
- Translate documents from Welsh to English and from English to Welsh for customers and business areas.
- Proofread own and colleagues’ translations, ensuring quality and deadlines are met.
- Provide advice and guidance on bilingual services across the organisation.
- Monitor compliance with Welsh language requirements and advise on legislative obligations.
Benefits
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Flexible working options where we encourage a great work-life balance.
About You
- Experience communicating confidently in both Welsh and English, verbally and in writing.
- Experience translating and proofreading Welsh and English content with a high level of accuracy.
- Experience building effective relationships and providing advice to colleagues, customers, or stakeholders.
- Experience managing competing priorities, meeting deadlines, and maintaining high-quality standards.
- Additional Information
Please note that both your CV and Personal Statement must be submitted in Welsh in their entirety.
Any applications received not entirely submitted in Welsh are unable to be considered.
- This vacancy closes at 23:55 on Sunday 29th November 2026
Welsh Language Policy Translator & Advisor in Swansea employer: Driver and Vehicle Licensing Agency
The Driver and Vehicle Licensing Agency (DVLA) in Swansea is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the field of cybersecurity. With a strong commitment to employee growth, you will have access to continuous professional development opportunities while working in a hybrid environment that promotes work-life balance. Join us to make a meaningful impact on national security and be part of a team that values your expertise and contributions.
Contact Details:
Driver and Vehicle Licensing Agency Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Welsh Language Policy Translator & Advisor in Swansea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Driver and Vehicle Licensing Agency. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Driver and Vehicle Licensing Agency before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Welsh Language Policy Translator & Advisor in Swansea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Driver and Vehicle Licensing Agency:Your cover letter is your chance to shine! Tell us why you want to work at Driver and Vehicle Licensing Agency specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Driver and Vehicle Licensing Agency!
How to prepare for a job interview at Driver and Vehicle Licensing Agency
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
