DVLA in Swansea is looking for a workforce planning analyst to forecast demand for the Contact Centre and to schedule advisors across telephone, webchat and email channels. You will work with operational leaders to translate data insights into practical scheduling and service improvements that meet performance targets.
The role focuses on building robust forecast models, managing workload, and maintaining strong stakeholder relationships to ensure optimal resource allocation and customer
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Lead Contact Centre Workforce Planner: Forecasts & Scheduling in Swansea employer: Driver and Vehicle Licensing Agency
The Driver and Vehicle Licensing Agency (DVLA) in Swansea is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the field of cybersecurity. With a strong commitment to employee growth, you will have access to continuous professional development opportunities while working in a hybrid environment that promotes work-life balance. Join us to make a meaningful impact on national security and be part of a team that values your expertise and contributions.
Contact Details:
Driver and Vehicle Licensing Agency Recruitment Team
