At a Glance
- Tasks: Support business operations by reviewing procedures and implementing changes for improvement.
- Company: Join a dynamic team within the Civil Service, dedicated to public service excellence.
- Benefits: Enjoy a competitive salary, generous pension contributions, and 25+ days of annual leave.
- Other info: Flexible working options and excellent career development opportunities await you.
- Why this job: Make a real impact on public services while developing your skills in a supportive environment.
- Qualifications: Experience in communication, stakeholder management, and process improvement is essential.
The predicted salary is between 30485 - 30485 £ per year.
Location: Swansea (This role is suitable for hybrid working)
Salary: £30,485 - A Civil Service Pension with an employer contribution of 28.97%
This Executive Officer role sits within the Operational Delivery Profession, supporting the Business Management and Operational Support Job Family. The team plays a vital role in enabling operational areas to succeed by providing specialist support, effective co‑ordination and excellent customer service. Working closely with stakeholders, project teams and sponsors, you will help keep services running smoothly while contributing to a culture that champions recognition, involvement, development and support for all. This is a great opportunity to develop your skills, broaden your experience and make a positive impact on public services.
The job holder will support the achievement of business targets by reviewing procedures, managing and implementing change, and identifying improvement opportunities.
Top Responsibilities- Support the achievement of targets by reviewing and advising on current procedures through formal and informal briefing, understanding changes and how they will affect the business, identifying and acting on opportunities arising from changes.
- Develop and implement business change processes, and provide business knowledge to programmes, projects and units.
- Collate, monitor and interpret relevant information, providing reports where necessary.
- Communicate existing procedures and proposed changes to colleagues, providing information and guidance where necessary. Supporting business areas on the introduction of new projects and initiatives.
- Develop and maintain working relationships with customers and stakeholders. Keep up to date with changes by liaising and consulting with other units, agencies and external organisations to ensure that the impacts of change and improvements are co‑ordinated. Share information and manage proposed changes, including identifying and realising benefits.
- Drive continuous improvement for the benefit of the business, advisors and customers.
- Ensure that internal and external operational queries and complaints are dealt with in accordance with agency guidelines.
- Oversee and be accountable for performance, conduct and attendance processes within your area of responsibility and ensure they are adhered to and acted on in a timely manner in your role as Investigating Officer or Decision Officer.
Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave). 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday. Access to the staff discount portal. Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc. Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues. 24-hour Employee Assistance Programme providing free confidential help and advice for staff. Flexible working options where we encourage a great work‑life balance.
About YouTo be successful in this role, you will need experience in:
- Communicating procedures and proposed changes clearly, providing guidance to colleagues, and supporting the implementation of new projects and initiatives.
- Developing and maintaining effective working relationships with customers and internal and external stakeholders.
- Supporting the achievement of targets by reviewing processes, assessing the impact of change, and identifying opportunities for improvement.
How to Apply: Read the full description and apply here: https://bit.ly/4uDLi45. This vacancy closes at 23:55 on Wednesday 27th May 2026.
Specialist Business Support in Swansea employer: Driver and Vehicle Licensing Agency (DVLA)
As a Specialist Business Support professional in Swansea, you will thrive in a dynamic and inclusive environment that prioritises employee development and well-being. With generous benefits such as a Civil Service Pension with a remarkable employer contribution, 25 days of annual leave, and flexible working options, the company fosters a culture of recognition and support, ensuring you can make a meaningful impact while advancing your career. Join a diverse team dedicated to enhancing public services and enjoy excellent opportunities for professional growth through funded qualifications.
Contact Details:
Driver and Vehicle Licensing Agency (DVLA) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Business Support in Swansea
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in business support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their goals. This will help you stand out as someone who’s genuinely interested in making a positive impact.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with stakeholders, being able to clearly articulate your thoughts and ideas is crucial. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Specialist Business Support in Swansea
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing your application, take a good look at the job description. We want to see how your skills and experiences align with what we're looking for, so make sure you understand the key responsibilities and requirements.
Tailor Your Application:Don’t just send a generic application! We love it when candidates personalise their applications. Highlight specific experiences that relate to the role of Specialist Business Support and show us how you can contribute to our team.
Be Clear and Concise:When you're writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid jargon and make sure your points are easy to understand.
Apply Through Our Website:Make sure you apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the link in the job description!
How to prepare for a job interview at Driver and Vehicle Licensing Agency (DVLA)
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially around supporting business targets and implementing change. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves communicating procedures and changes, prepare examples of how you've effectively communicated in past roles. Think about times when you’ve guided colleagues through new processes or managed stakeholder expectations.
✨Demonstrate Relationship Building
Be ready to discuss how you’ve developed and maintained relationships with customers and stakeholders. Share specific instances where your interpersonal skills made a difference in achieving business goals or resolving issues.
✨Emphasise Continuous Improvement
Highlight your experience in driving continuous improvement. Prepare to talk about how you’ve identified opportunities for enhancement in previous roles and the positive impacts those changes had on the business.
