DVLA in Swansea is recruiting a Service Desk Manager to lead a large team responsible for handling customer queries from internal and external sources, and for managing incidents across IT services.
You will set direction for service desk provision, develop policies and processes (incident, problem, access management, request fulfilment) and produce management reporting to support continuous service improvement, with a focus on SLAs and stakeholder engagement.
#J-18808-Ljbffr
Service Desk Manager (Hybrid) - Lead IT Support & Incident Mgmt in Swansea employer: Driver and Vehicle Licensing Agency (DVLA)
At DVLA Birmingham, we pride ourselves on being an excellent employer that values the well-being and professional growth of our employees. Our collaborative work culture fosters innovation and continuous improvement, while our commitment to health and safety ensures a secure environment for all staff. With ample opportunities for career development and a focus on delivering high-quality workplace services, joining our team means becoming part of a supportive community dedicated to making a meaningful impact.
Contact Details:
Driver and Vehicle Licensing Agency (DVLA) Recruitment Team
