At a Glance
- Tasks: Design and improve user-focused services that make a real difference.
- Company: Join a forward-thinking team in the Civil Service dedicated to service excellence.
- Benefits: Enjoy a competitive salary, generous pension, 25 days leave, and flexible working options.
- Other info: Access to professional development opportunities and a diverse workforce.
- Why this job: Make an impact while developing your skills in a supportive and inclusive environment.
- Qualifications: Experience in managing services and championing user needs is essential.
The predicted salary is between 55000 - 65000 £ per year.
Location
Swansea (This role is suitable for hybrid working)
Salary
£35,663 - A Civil Service Pension with an employer contribution of 28.97%
Our team is dedicated to delivering high-quality, user-focused services that make a meaningful difference to the people we support.
Working in a collaborative and dynamic environment, we bring together a diverse range of skills, experience and perspectives to solve challenges, drive improvements and deliver excellent outcomes.
We value innovation, teamwork and continuous learning, encouraging colleagues to share ideas and contribute to positive change.
As part of the wider department, you'll join a forward-thinking team committed to service excellence, operational efficiency and customer satisfaction.
We work closely with colleagues and partners across the organisation, fostering strong relationships and a shared commitment to achieving our goals.
This is an exciting opportunity to be part of a supportive and inclusive environment where your contributions will be valued and where you can develop your skills while helping to shape and improve the services we provide.
This Service Designer role sits within the Government Digital and Data Profession Framework and focuses on designing and improving end-to-end services that help users achieve their goals while supporting government objectives.
Working across digital and offline channels, you'll use evidence, user insight and design thinking to create effective, accessible and user-centred services.
The role is delivered within a people-focused environment that values recognition, collaboration, development and wellbeing, while upholding Civil Service values and supporting continuous improvement.
- Top Responsibilities
- Be trusted to make good decisions.
To support the Senior Service Designer in managing the end-to-end, cross-platform user experience of one or more services, for the duration of its lifecycle from initial development to continuous improvement.
- Work in a multi-disciplined team to design user-focussed services based on user needs.
- Support the delivery of an excellent and consistent user experience across all channels for their specific service.
- Contribute to the development of design concepts.
Working with other Service Designers and Senior Service Designer to deliver an excellent and consistent user experience across our services.
- Contribute to the development of design concepts.
Working with other Service Designers and Senior Service Designer to deliver an excellent and consistent user experience across our services.
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Flexible working options where we encourage a great work-life balance.
About You
- To be successful in this role you will need to have the following experience:
- Supporting the management of one or more services
- Championing user needs to create or improve services
- Managing a busy workload with conflicting priorities
- Working collaboratively with stakeholders to achieve results
- This vacancy closes at 23:55 on Monday 10th August 2026
- #J-18808-Ljbffr
Service Designer in Swansea employer: Driver and Vehicle Licensing Agency (DVLA)
The Driver and Vehicle Licensing Agency (DVLA) is an excellent employer, offering a dynamic work culture in Swansea that fosters professional growth and development. With a focus on innovation within our Centre of Digital Excellence, employees benefit from a comprehensive learning environment, generous benefits including a competitive salary and civil service pension, and the flexibility of hybrid working options, making it a rewarding place to build a career in cloud infrastructure.
Contact Details:
Driver and Vehicle Licensing Agency (DVLA) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer in Swansea
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Driver and Vehicle Licensing Agency (DVLA) for a Service Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Driver and Vehicle Licensing Agency (DVLA) before they go live!
We think you need these skills to ace Service Designer in Swansea
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Service Designer at Driver and Vehicle Licensing Agency (DVLA), make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Driver and Vehicle Licensing Agency (DVLA) does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Driver and Vehicle Licensing Agency (DVLA). Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Driver and Vehicle Licensing Agency (DVLA).
How to prepare for a job interview at Driver and Vehicle Licensing Agency (DVLA)
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Driver and Vehicle Licensing Agency (DVLA), be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Driver and Vehicle Licensing Agency (DVLA) might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Driver and Vehicle Licensing Agency (DVLA)!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Driver and Vehicle Licensing Agency (DVLA) is looking for.
