At a Glance
- Tasks: Design and improve user-focused services that make a real difference.
- Company: Join a forward-thinking team in the Civil Service dedicated to service excellence.
- Benefits: Enjoy a competitive salary, generous pension, 25 days leave, and flexible working options.
- Other info: Access to professional development opportunities and a diverse workforce.
- Why this job: Make an impact while developing your skills in a supportive and inclusive environment.
- Qualifications: Experience in managing services and championing user needs is essential.
The predicted salary is between 55000 - 65000 £ per year.
Location
Swansea (This role is suitable for hybrid working)
Salary
£35,663 - A Civil Service Pension with an employer contribution of 28.97%
Our team is dedicated to delivering high-quality, user-focused services that make a meaningful difference to the people we support.
Working in a collaborative and dynamic environment, we bring together a diverse range of skills, experience and perspectives to solve challenges, drive improvements and deliver excellent outcomes.
We value innovation, teamwork and continuous learning, encouraging colleagues to share ideas and contribute to positive change.
As part of the wider department, you'll join a forward-thinking team committed to service excellence, operational efficiency and customer satisfaction.
We work closely with colleagues and partners across the organisation, fostering strong relationships and a shared commitment to achieving our goals.
This is an exciting opportunity to be part of a supportive and inclusive environment where your contributions will be valued and where you can develop your skills while helping to shape and improve the services we provide.
This Service Designer role sits within the Government Digital and Data Profession Framework and focuses on designing and improving end-to-end services that help users achieve their goals while supporting government objectives.
Working across digital and offline channels, you'll use evidence, user insight and design thinking to create effective, accessible and user-centred services.
The role is delivered within a people-focused environment that values recognition, collaboration, development and wellbeing, while upholding Civil Service values and supporting continuous improvement.
- Top Responsibilities
- Be trusted to make good decisions.
To support the Senior Service Designer in managing the end-to-end, cross-platform user experience of one or more services, for the duration of its lifecycle from initial development to continuous improvement.
- Work in a multi-disciplined team to design user-focussed services based on user needs.
- Support the delivery of an excellent and consistent user experience across all channels for their specific service.
- Contribute to the development of design concepts.
Working with other Service Designers and Senior Service Designer to deliver an excellent and consistent user experience across our services.
- Contribute to the development of design concepts.
Working with other Service Designers and Senior Service Designer to deliver an excellent and consistent user experience across our services.
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Flexible working options where we encourage a great work-life balance.
About You
- To be successful in this role you will need to have the following experience:
- Supporting the management of one or more services
- Championing user needs to create or improve services
- Managing a busy workload with conflicting priorities
- Working collaboratively with stakeholders to achieve results
- This vacancy closes at 23:55 on Monday 10th August 2026
- #J-18808-Ljbffr
Service Designer in Swansea employer: Driver and Vehicle Licensing Agency (DVLA)
The Driver and Vehicle Licensing Agency (DVLA) is an excellent employer, offering a dynamic work culture in Swansea that fosters professional growth and development. With a focus on innovation within our Centre of Digital Excellence, employees benefit from a comprehensive learning environment, generous benefits including a competitive salary and civil service pension, and the flexibility of hybrid working options, making it a rewarding place to build a career in cloud infrastructure.
Contact Details:
Driver and Vehicle Licensing Agency (DVLA) Recruitment Team
