Service Architect in Swansea

Do you want to shape how critical digital services are designed and supported, ensuring they work seamlessly for millions of users and staff? Are you passionate about bringing together people, processes, technology and suppliers to create resilient, end-to-end service management solutions? Could you lead internal and external stakeholders to define service requirements that match business needs and design IT support models that underpin them, ensuring services are ready for live operation and built for long-term success? If so, we'd love to hear from you!

Service Architecture at DVLA ensures that service management and support arrangements are in place for every new or updated service, whether that service be internally or externally facing. A Service Architect leads on IT service management aspects of project and programme delivery (as well as major BAU change), ensuring alignment of technical solutions and engineering capabilities to business requirements relating to ongoing support and service management post go-live, and throughout their lifecycle. A Service Architect works holistically, engaging with a wide range of stakeholders across IT, business owners and external partners and suppliers, enabling the readiness of IT teams to receive the service into live operation, ensuring all service management elements are accounted for.

Responsibilities

• Lead on Service Management aspects of Project and Programme Delivery.
• Tailor the Service Architecture method and deliverables (maximising efficiency and re-use) to enable the change or project to be transitioned smoothly and efficiently.
• Chair and direct business warranty meetings to determine business requirements, including Other Government Departments and 3rd Party commercial suppliers when appropriate to ensure designs are fit for purpose and facilitate transition into the live environment.
• Chair Service Engagement Workshops, including presentation of the Service Support Model, to ensure all ITS stakeholders adopt the support model created.
• Initiate Service Requirements capture and Design formulation by formally engaging with the Resolver Teams responsible for support and maintenance of the solution once it is transitioned, including the facilitation of workshop(s) as required.
• Manage and steer the delivery of non-functional IT requirements: Review requirements and interview key stakeholders to ensure service requirements are understood and defined.
• Perform analysis and design fieldwork in preparation for service and support model definition to ensure that proposed solution designs are supportable, operable, maintainable and able to provide the agreed level of service.
• Ensure that service solutions are fully aligned to technical designs.
• Ensure optimisation and automation of support processes and tooling to achieve highest efficiency, reliability and responsiveness of IT services.

Benefits

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King's birthday.
• Flexible working options, encouraging a great work-life balance.

Would you like to find out more about the role, the team and what it's like to work in our department? If so, we are organising an open session where you can virtually 'meet the team' on 16th June 2026 at 1pm.

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.