At a Glance
- Tasks: Lead a dynamic team in a 24/7 Operations Centre, ensuring smooth infrastructure operations.
- Company: Join the DVLA, a forward-thinking agency committed to innovation and teamwork.
- Benefits: Enjoy flexible working, generous holidays, and a strong pension contribution.
- Other info: Great career growth opportunities and a culture of inclusion and diversity.
- Why this job: Make a real impact by leading critical infrastructure services in a supportive environment.
- Qualifications: Proven leadership in IT operations and strong communication skills are essential.
The predicted salary is between 44241 - 44241 £ per year.
Location: Swansea (This role is suitable for hybrid working)
Salary: £44,241 – the base pay is £44,241. In addition to this the role includes an additional 35% shift allowance.
A Civil Service Pension with an employer contribution of 28.97%.
As a Senior Infrastructure Operations Engineer (SEO), you will provide visible, confident leadership across a 24/7 Operations Centre–led service, bringing together Network Operations Centre (NOC), Security Operations Centre (SOC) and Platforms’ monitoring capability into a single, well-coordinated operational function. You will provide leadership accountability for a shift of up to 8 engineers, setting direction, agreeing priorities and ensuring the safe, timely and effective operation of DVLA’s critical infrastructure and application services. Acting as the senior operational lead on shift, you will balance incident response, routine operational activity and continuous improvement, whilst maintaining clear ownership and control at all times.
Top Responsibilities
- Provide clear, confident leadership for the shift, setting priorities, allocating work and maintaining operational oversight across monitoring, alerting and response activities.
- Unite Operations Centre and Platform capabilities on shift, ensuring engineers work to shared standards, processes and outcomes rather than siloed disciplines.
- Oversee proactive monitoring of infrastructure and applications services, ensuring alerts are meaningful, action oriented and increasingly supported by automation.
- Take senior ownership of incidents on shift, directing investigation and resolution activity, maintaining control of progress and ensuring timely escalation where required.
Benefits
- Best in class learning and development tailored to your role.
- An environment with flexible working options where we encourage a great work-life balance.
- A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
- Generous employer contribution of 28.9%, depending on chosen pension scheme.
- Digital communities with clear career frameworks.
- On-site nursery, restaurants and coffee bar.
- 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- 24‑hour Employee Assistance Programme providing free confidential help and advice for staff.
- Free parking.
About You
To be successful in this role you will need to have the following experience:
- Proven experience of leading technical teams within an IT operations environment, with accountability for service outcomes and team performance.
- The ability to bring together Infrastructure Operations Engineers from different operational disciplines (Operations Centre and Platforms) to build a cohesive and collaborative shift team.
- Strong operational judgement, with experience of overseeing monitoring, alerting and incident response for live, customer-facing services.
- A clear leadership style that sets direction, supports others and maintains focus on priorities, even in high pressure or ambiguous situations.
- Excellent communication skills, enabling you to work effectively with engineers, peers and stakeholders, and to ensure shared understanding and joined up working.
How to Apply
Read the full description and apply here: https://bit.ly/4dwbOVD. This vacancy closes at 23:55 on Sunday 31st May 2026.
Senior Infrastructure Operations Engineer in Swansea employer: Driver and Vehicle Licensing Agency (DVLA)
The Driver and Vehicle Licensing Agency (DVLA) is an exceptional employer, offering a dynamic work environment in Swansea with hybrid working options that promote a healthy work-life balance. Employees benefit from a generous Civil Service Pension scheme, extensive learning and development opportunities, and a culture that values inclusion and diversity, supported by various staff communities. With on-site amenities and a commitment to employee well-being, DVLA provides a rewarding workplace for those seeking meaningful careers in IT operations.
Contact Details:
Driver and Vehicle Licensing Agency (DVLA) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Infrastructure Operations Engineer in Swansea
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those already working at the DVLA or similar organisations. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and incident management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively and demonstrate your operational judgement.
✨Tip Number 3
Showcase your technical skills and leadership style during interviews. Be ready to discuss how you've successfully led teams in high-pressure situations and how you’ve improved operational processes. This is your chance to shine and show that you can unite different operational disciplines.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in the role and the organisation. Good luck!
We think you need these skills to ace Senior Infrastructure Operations Engineer in Swansea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Infrastructure Operations Engineer. Highlight your leadership experience and any relevant technical skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your past experiences leading teams and managing incidents, and don’t forget to show your enthusiasm for working with us at StudySmarter.
Showcase Your Leadership Style:In your application, make sure to convey your leadership style clearly. We’re looking for someone who can unite teams and maintain focus under pressure. Share stories that demonstrate your ability to lead effectively in high-stress situations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Driver and Vehicle Licensing Agency (DVLA)
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to infrastructure operations. Be ready to discuss your experience leading teams and managing incidents, as this role requires strong operational judgement.
✨Show Your Leadership Skills
Prepare examples that showcase your leadership style. Think about times when you've set direction for a team or resolved conflicts under pressure. This will help demonstrate your ability to lead a shift effectively.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. You’ll need to communicate with engineers and stakeholders, so being able to convey complex ideas simply is key. Consider doing mock interviews to refine your communication skills.
✨Understand the Company Culture
Familiarise yourself with the DVLA's values and culture. They emphasise inclusion and collaboration, so think about how you can contribute to that environment. Showing that you align with their culture can give you an edge in the interview.
