At a Glance
- Tasks: Lead a dynamic team in delivering top-notch IT Service Management practices.
- Company: Join DVLA, a forward-thinking organisation with a focus on innovation and collaboration.
- Benefits: Enjoy a competitive salary, generous pension contributions, and flexible working options.
- Other info: Experience a supportive culture with excellent career growth and work-life balance.
- Why this job: Make a real impact on services used by millions while developing your ITSM expertise.
- Qualifications: Passion for IT Service Management and strong leadership skills are essential.
The predicted salary is between 57704 - 70528 £ per year.
Location: Swansea (This role is suitable for hybrid working)
Salary: £44,241 - A Civil Service Pension with an employer contribution of 28.97%
As an ITSM Practice Manager, you will lead and manage a small, multi-skilled team responsible for delivering a broad range of IT Service Management (ITSM) practices across a specific service area ('tower') within DVLA, such as Drivers, Vehicles, or Core Services. You will be accountable for overseeing ITSM activities across all relevant IT service and support functions within your tower, ensuring effective service management processes are in place and performing as expected.
Working closely with colleagues, stakeholders, and suppliers, you will define and drive performance against Operational Level Agreements (OLAs), helping to underpin the delivery of services in line with agreed Service Level Agreements (SLAs) and the needs of both the business and its customers. This is an exciting opportunity to apply your ITSM expertise across a diverse and complex technology landscape, supporting services relied upon by millions of customers.
You will lead your team in embedding industry best practice across a range of ITSM functions, driving continual service improvement, service excellence, and operational performance. As a key contributor to DVLA's service management capability, you will use your knowledge and experience to influence service delivery outcomes, build strong relationships across the organisation, and ensure ITSM practices remain aligned to business objectives and customer expectations.
Top Responsibilities
- Change Enablement
- Service Transition
- Service Configuration Management
- Service Continuity Management
- Capacity and Performance Management
- Monitoring and Event Management
- Management of SSL/TLS Certificates
Best in class learning and development tailored to your role. An environment with flexible working options where we encourage a great work-life balance. A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues. Generous employer contribution of 28.9%, depending on chosen pension scheme. Flexible working options where we encourage a great work-life balance. Digital communities with clear career frameworks. On-site nursery, restaurants and coffee bar. 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday. 24-hour Employee Assistance Programme providing free confidential help and advice for staff. Free parking.
About You
You’ll have a genuine passion for IT Service Management and enjoy leading and developing people in an innovative and collaborative environment. This role offers an exciting opportunity to make a real impact, shaping the delivery of ITSM practices across a wide range of services. You’ll be self-motivated, take pride in delivering high-quality work, and lead by example. Creating a positive, inclusive team culture will be important to you, ensuring colleagues feel valued, empowered to share their ideas, and encouraged to contribute to the team's success.
As a confident and effective communicator, you’ll be able to translate technical information for a variety of audiences, ensuring key messages are understood and acted upon. You’ll use your strong interpersonal skills to build productive relationships with stakeholders, suppliers, and technical teams across the organisation.
ITSM Practice Manager in Swansea employer: Driver and Vehicle Licensing Agency (DVLA)
The Driver and Vehicle Licensing Agency (DVLA) is an excellent employer, offering a dynamic work culture in Swansea that fosters professional growth and development. With a focus on innovation within our Centre of Digital Excellence, employees benefit from a comprehensive learning environment, generous benefits including a competitive salary and civil service pension, and the flexibility of hybrid working options, making it a rewarding place to build a career in cloud infrastructure.
Contact Details:
Driver and Vehicle Licensing Agency (DVLA) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Practice Manager in Swansea
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Driver and Vehicle Licensing Agency (DVLA) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Driver and Vehicle Licensing Agency (DVLA) might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Driver and Vehicle Licensing Agency (DVLA)!
✨Direct Apply to Driver and Vehicle Licensing Agency (DVLA)
Let's not forget to apply directly through the Driver and Vehicle Licensing Agency (DVLA) website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITSM Practice Manager in Swansea
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Driver and Vehicle Licensing Agency (DVLA).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Driver and Vehicle Licensing Agency (DVLA). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Driver and Vehicle Licensing Agency (DVLA)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
