At a Glance
- Tasks: Lead a dynamic team to enhance IT Service Management and drive service excellence.
- Company: Join DVLA, a forward-thinking organisation committed to innovation and service improvement.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a collaborative environment focused on continual improvement and excellence.
- Why this job: Make a real difference in service delivery while working with industry best practices.
- Qualifications: Experience in IT Service Management and strong leadership skills are essential.
The predicted salary is between 63000 - 77000 £ per year.
DVLA is seeking an ITSM Practice Manager to lead a small, multi-skilled team delivering IT Service Management across a DVLA tower such as Drivers, Vehicles, or Core Services. You will oversee ITSM activities across related service and support functions, ensuring processes align with OLAs and SLAs and drive continual service improvement.
You will work with colleagues, stakeholders, and suppliers to underpin service delivery and performance, embedding industry best practices while guiding a.
ITSM Practice Leader — Hybrid Swansea, Drive Service Excellence employer: Driver and Vehicle Licensing Agency (DVLA)
The Driver and Vehicle Licensing Agency (DVLA) is an excellent employer, offering a dynamic work culture in Swansea that fosters professional growth and development. With a focus on innovation within our Centre of Digital Excellence, employees benefit from a comprehensive learning environment, generous benefits including a competitive salary and civil service pension, and the flexibility of hybrid working options, making it a rewarding place to build a career in cloud infrastructure.
Contact Details:
Driver and Vehicle Licensing Agency (DVLA) Recruitment Team
