At a Glance
- Tasks: Lead IT service delivery, manage SLAs, and oversee changes for optimal performance.
- Company: DVLA in Swansea, a key player in public service technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and service excellence.
- Why this job: Make a real difference in IT services that impact millions of users.
- Qualifications: Proven experience in IT service management and strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
DVLA in Swansea is seeking an experienced IT Service Manager to support all IT services across multiple channels, ensuring service availability, performance and process maturity.
The role involves transitioning services from Dev Ops to production and collaborating with development and support teams as well as business stakeholders.
You will manage SLAs/OLAs, oversee changes, and contribute to strategic programmes while engaging with third parties as needed.
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IT Service Delivery Lead — Change, Incident & SLA Steward in Swansea employer: Driver and Vehicle Licensing Agency (DVLA)
The Driver and Vehicle Licensing Agency (DVLA) is an excellent employer, offering a dynamic work culture in Swansea that fosters professional growth and development. With a focus on innovation within our Centre of Digital Excellence, employees benefit from a comprehensive learning environment, generous benefits including a competitive salary and civil service pension, and the flexibility of hybrid working options, making it a rewarding place to build a career in cloud infrastructure.
Contact Details:
Driver and Vehicle Licensing Agency (DVLA) Recruitment Team
