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- Tasks: Answer customer queries and provide support in a friendly, pressure-free environment.
- Company: Government agency in Swansea with a focus on community service.
- Benefits: Generous pension scheme, significant annual leave, and flexible working options.
- Why this job: Join a supportive team and enjoy a healthy work-life balance.
- Qualifications: Excellent communication skills and a desire to grow within a team.
The predicted salary is between 30000 - 42000 £ per year.
A government agency located in Swansea is looking for a Customer Service Advisor to join their Contact Centre. This role involves answering customer queries and providing support without sales pressure. You will need excellent communication skills and a willingness to grow in a team environment.
The agency offers substantial benefits including a generous pension scheme, significant annual leave, and options for flexible working, thereby promoting a healthy work-life balance.
Contact Centre Advisor - Flexible Hours & Great Benefits in Swansea employer: Driver and Vehicle Licensing Agency (DVLA)
Contact Detail:
Driver and Vehicle Licensing Agency (DVLA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor - Flexible Hours & Great Benefits in Swansea
✨Tip Number 1
Make sure you research the agency before your interview. Knowing their values and mission can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about answering queries, try role-playing with a friend or family member to get comfortable with different scenarios you might face.
✨Tip Number 3
Don’t forget to highlight your willingness to grow! The agency values team development, so share examples of how you've learned from past experiences and how you plan to continue growing in this role.
✨Tip Number 4
Apply through our website for a smoother process! We want to make it easy for you to land that job, so take advantage of our platform to submit your application and stay updated on your progress.
We think you need these skills to ace Contact Centre Advisor - Flexible Hours & Great Benefits in Swansea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Centre Advisor role. Highlight your communication skills and any relevant experience that shows you can handle customer queries effectively.
Show Your Team Spirit: Since this role is all about teamwork, let us know how you've collaborated with others in the past. Share examples that demonstrate your willingness to grow and support your colleagues.
Keep It Clear and Concise: When writing your application, be clear and to the point. Use simple language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Driver and Vehicle Licensing Agency (DVLA)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Centre Advisor. Familiarise yourself with common customer queries and think about how you would handle them. This will show the agency that you're genuinely interested in the role and ready to contribute.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and confidently. You might want to prepare examples from your past experiences where you successfully resolved customer issues or worked effectively in a team. This will help demonstrate your suitability for the role.
✨Emphasise Teamwork and Growth
The agency values a willingness to grow in a team environment, so be prepared to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team goal or learned something new from your colleagues, highlighting your adaptability and eagerness to develop.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how the agency supports work-life balance. This shows your interest in the company culture and helps you determine if it’s the right fit for you.
