SEO - Senior Infrastructure Engineer (Operational Tooling) in Swansea

The Driver and Vehicle Licensing Agency (DVLA) is a major organisation whose services reach into every household in the UK and is recognised as a government leader in its drive to embrace the digital age. We are looking to recruit a Senior Infrastructure Engineer EMAS to join our team at Information Technology Services (ITS). An Infrastructure Engineer designs, builds, manages, and supports the infrastructure services that underpin all internal user services and services to the public. Working in a team of infrastructure specialists and engineers, a Senior Infrastructure Engineer builds, administers, supports and maintains solutions as directed and according to departmental policy. In this role you will primarily look after the applications and tooling, whilst managing and monitoring the infrastructure. Collecting data and sharing this with Service Management.

Responsibilities

• Ensuring services are integrated, delivered, and operated as required.
• Working with and supporting third parties in providing infrastructure services.
• Working with technical architects to translate architectural designs into operations.

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Open Sessions: Would you like to find out more about the role, the team and what it\'s like to work in our department? If so, we are organising an open session where you can virtually \'meet the team\' on 21/10/25 at 12.30pm Sign up here: https://www.ticketsource.co.uk/dvlaitsrecruitment/senior-infrastructure-engineer-enterprise-management-application-support-familiarisation-session/2025-10-21/12:30/t-zogoqgd, Full time roles consist of 37 hours per week. Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements. The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship: Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Security Check: Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check. To allow for meaningful checks to be carried out, candidates will be required to have at least 5 years continuous residency in the UK. All applicants for this role must ensure that they meet this minimum residency requirement - if you do not, your application will be withdrawn.

Government Digital and Data Profession Pay Framework: The role is part of the Government Digital and Data profession and utilises an enhanced Capability-Based Pay Framework which provides access to a Digital and Data allowance. The base pay is £44,241. In addition to this the role includes a Digital and Data allowance of up to £14,552. The value of allowance awarded will be based on an assessment of your skills and experience as demonstrated through the selection process.

Behaviours

• Managing a Quality Service
• Delivering at Pace

Technical skills

• Systems Integration (Skill level: Practitioner)
• Troubleshooting and Problem Resolution (Skill level: Practitioner)
• Ownership and Initiative (Skill level: Working)

Selection process

Stage 1: Sift of CV and personal statement. You must be successful at each stage to progress to the next stage. As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form. The sift will take place from 27/10/25.

• A deep understanding and practical experience of ITIL best practices for managing IT Services.
• Experience in an Infrastructure/application support role - eg. Experience supporting enterprise applications.
• Experience in automation - deployments, fixes and patching.

Stage 2: Interview. The interviews will take place week commencing 03/11/25. At interview stage, you will be assessed against the following Success Profile elements.

• Behaviours - Managing a Quality Service & Delivering at Pace
• Experience - Administering Enterprise Tooling, such as monitoring and ITSM tools
• Technical - Systems Integration (Skill level: Practitioner), Troubleshooting and Problem Resolution (Skill level: Practitioner) & Ownership and Initiative (Skill level: Working)

Please note that the technical elements of the role will be assessed against Government Digital and Data Profession Capability Framework (Skills) which you will be able to access here.

This interview will be conducted in person at our DVLA Swansea office (DVLA, Longview Road, Morriston, Swansea, SA67JL). Further details will be provided to you should you be selected for interview.

Nationality requirements

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Benefits

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King\'s birthday
• Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below!
• Best in class learning and development tailored to your role
• An environment with flexible working options where we encourage a great work-life balance
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
• Generous employer contribution of 28.9%, depending on chosen pension scheme
• Digital communities with clear career frameworks
• On-site gym plus personal training available (membership applies)
• On-site nursery, restaurants and coffee bar
• 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 1 extra day for the King\'s birthday
• 8 Bank Holidays plus an additional Privilege Day to mark the King\'s birthday.
• Free parking

Find out more about the benefits of working at DfT and its agencies (opens in a new window).

Passionate, reliable and always willing to push yourself and those around you, you\'ll continue to seek improvement in your own role and challenge us too. Because we pride ourselves on how we approach your development. From training courses to specialist skills workshops and opportunities to grow your expertise, we thrive when you thrive. You can find out more about all of the above here alongside a full list of our benefits.

Joining our department comes with many benefits, including: (the list is included above).

At DVLA, licensing is just the start. Every project you implement, touch and deliver has a ripple effect that\'ll wash across the nation. ... (rest of the overview paragraph).