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- Tasks: Lead a team to deliver exceptional customer service and drive performance outcomes.
- Company: Join a diverse community within the Civil Service focused on operational excellence.
- Benefits: Enjoy generous leave, flexible working, and a strong pension contribution.
- Why this job: Make a real impact by empowering your team and improving public services.
- Qualifications: Strong leadership skills and a focus on customer satisfaction are essential.
- Other info: Hybrid working options available with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Can you effectively manage a team? Do you enjoy delivering exceptional customer service? Are you a strong communicator who can filter important information down to your team? If so, we’d love to hear from you!
Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. ODP applies to all public facing roles or roles that primarily support public facing work. Joining our department comes with many benefits.
Responsibilities
- To effectively manage and lead your command area, building a performance culture and taking responsibility for performance outcomes.
- To monitor and analyse Operational performance data for your area.
- To oversee and be accountable for Performance, Conduct and Attendance processes and ensure they are adhered to and acted on.
- To lead in building the capabilities of your team in managing change in the workplace.
- To effectively lead, drive and coach the delivery of performance.
Great leadership is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower leaders to create teams where people can flourish and deliver excellent outcomes for the public.
Role information
For further information on the role, please read the role profile. The role profile is for information purposes only; elements may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Person specification / Qualifications
To be successful in this role you will be a confident individual with a strong operational focus, putting the customer at the heart of everything you do. You will be resilient, respond positively to challenges and adapt your communication style to engage with stakeholders at all levels. You will have excellent leadership skills, working with team members to set priorities, create clear plans and manage work to meet customer and business needs. You will develop an innovative culture where shared vision, collaboration and learning from mistakes enable continuous improvement. Risk management skills are key to achieving goals in-line with short and long-term priorities while delivering transformational change.
Working arrangements
Working hours: Full time roles consist of 37 hours per week. Part-time arrangements may be considered (minimum 30 hours per week) depending on business needs. Hybrid working may be suitable depending on area and business requirements. The expectation is a minimum of 60% of your working time per month spent at your designated workplace or for business reasons at another location. The designated workplace will be your contractual place of work.
Benefits
- Employer pension contribution of 28.97% of salary.
- 25 days annual leave, increasing with service (up to 30 days) plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working options and a focus on work-life balance.
- Access to staff discounts portal.
- Excellent career development opportunities and potential to undertake professional qualifications funded by the department.
- 24-hour Employee Assistance Programme for confidential support.
- Supportive environment with staff networks and a commitment to diversity and inclusion.
Other information
Security: Successful candidates must undergo a criminal record check and baseline personnel security standard checks where applicable.
Nationality: This job is broadly open to UK nationals, certain Commonwealth and EU/EEA nationals with rights to work, and other listed statuses as described in the advert.
Application process
The selection process includes an initial CV and personal statement sift, followed by an interview. The sift will be assessed against Experience elements related to delivering high-quality outcomes, fostering a positive culture, and leading teams through change. Interviews will assess Behaviour, Strengths and Experience. Details of dates and locations will be provided if shortlisted.
Note: This description reflects the information available in the advert and may be subject to change. Dates listed in the advert may be updated.
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OCSD Operational Leader employer: Driver and Vehicle Licensing Agency (DVLA)
Contact Detail:
Driver and Vehicle Licensing Agency (DVLA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OCSD Operational Leader
✨Tip Number 1
Get to know the company culture before your interview. Research their values and how they align with your own. This will help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully managed a team or driven performance. We want to hear about your experiences, so be ready to share them confidently.
✨Tip Number 3
Prepare questions for your interviewers. Show your interest in the role by asking about team dynamics, challenges they face, and how you can contribute to their success. It’s a two-way street!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace OCSD Operational Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the OCSD Operational Leader role. Highlight your leadership experience and any relevant operational achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Personal Statement: Your personal statement is your chance to shine! Use it to showcase your passion for customer service and your ability to lead teams effectively. Remember, we’re looking for someone who can adapt their communication style and engage with stakeholders at all levels.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully managed change or improved performance outcomes. We love seeing how you’ve tackled challenges head-on and what innovative solutions you’ve implemented.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Driver and Vehicle Licensing Agency (DVLA)
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style. Be ready to discuss how you manage teams, set priorities, and create clear plans. Think of specific examples where you've successfully led a team through change or improved performance.
✨Understand Operational Performance Metrics
Familiarise yourself with key operational performance metrics relevant to the role. Be prepared to discuss how you would monitor and analyse these metrics in your command area. Showing that you can translate data into actionable insights will impress the interviewers.
✨Emphasise Customer-Centric Approach
Since putting the customer at the heart of everything is crucial, think of examples where you've delivered exceptional customer service. Be ready to explain how you would ensure your team maintains this focus while achieving performance outcomes.
✨Prepare for Behavioural Questions
Expect questions that assess your behaviour, strengths, and experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly demonstrate your capabilities and how they align with the organisation's values.