Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire operational teams to deliver top-notch customer service.
- Company: Join the DVLA, a diverse and inclusive Civil Service organisation.
- Benefits: Enjoy a competitive salary, generous pension, and 25+ days of annual leave.
- Why this job: Shape the future of services while developing your leadership skills.
- Qualifications: Experience in team leadership and driving performance improvements.
- Other info: Access to professional qualifications and a supportive work environment.
The predicted salary is between 30485 - 30485 £ per year.
Apply before 11:55 pm on Monday 30th March 2026. 💷 Salary: £30,485 - A Civil Service Pension with an employer contribution of 28.97%. This is an exciting role, with the opportunity to lead operational teams in a customer-focused environment, driving high performance and excellent service delivery. You will build strong stakeholder relationships, coach and develop your team, and model Civil Service values. With access to leadership masterclasses and professional qualifications, this role offers the chance to grow your skills while helping shape the future and sustainability of the DVLA.
Top Responsibilities
- Lead and manage your team by providing advice and coaching to colleagues on current, and revised procedures.
- Organise workloads and resources and plan production schedules to achieve agreed performance targets and standards.
- Effectively manage, coach and drive team performance, taking responsibility and accountability for performance outcomes, customer service, quality and efficiencies.
- Oversee and be accountable for performance, conduct and attendance processes within your area of responsibility and ensure they are adhered to and acted on in a timely manner in your role as Investigating Officer or Decision Officer.
- Promote continuous improvement by identifying and implementing better working practices.
Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave). 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday. Access to the staff discount portal. Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc. Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues. 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
About You
To be successful in this role you will need to have the following experience:
- Leading a team through change while delivering key performance indicators.
- Resilience under pressure in a fast paced and sometimes unpredictable operational environment.
- Being a strong advocate for change, driving continuous improvement and contributing to the development and continual enhancement of the services provided.
- Motivating, coaching, and inspiring others to achieve their best, giving, seeking, and receiving feedback.
How to Apply: Read the full description and apply here: https://bit.ly/4utYKHM. This vacancy closes at 23:55 on Monday 30th March 2026.
Operational Team Leader in Birmingham employer: Driver and Vehicle Licensing Agency (DVLA)
Contact Detail:
Driver and Vehicle Licensing Agency (DVLA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Team Leader in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you insider info on the team culture and what it takes to succeed. Plus, a friendly chat might just lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and team management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. It’ll help you showcase your experience effectively!
✨Tip Number 3
Showcase your passion for continuous improvement! Be ready to discuss specific examples of how you've driven change in previous roles. This will demonstrate that you’re not just a leader, but a proactive one who’s committed to excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Operational Team Leader in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Operational Team Leader. Use keywords from the job description to show we’re on the same page!
Showcase Your Leadership Skills: We want to see how you’ve led teams in the past! Share specific examples of how you’ve motivated and coached others, especially in challenging situations. This will help us understand your approach to driving performance.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This makes it easier for us to see your potential!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Driver and Vehicle Licensing Agency (DVLA)
✨Know Your Team Leadership Skills
Make sure you can talk confidently about your experience in leading teams, especially through change. Prepare specific examples where you've motivated and coached others to achieve their best, as this will resonate well with the interviewers.
✨Demonstrate Resilience
Be ready to discuss how you've handled pressure in fast-paced environments. Share stories that highlight your ability to stay calm and effective when things get unpredictable, showing that you can thrive under stress.
✨Showcase Continuous Improvement Mindset
Think of instances where you've identified and implemented better working practices. This role values innovation, so be prepared to explain how your contributions have led to enhanced services or processes in previous positions.
✨Build Strong Stakeholder Relationships
Prepare to discuss how you've built and maintained relationships with stakeholders. Highlight your communication skills and any strategies you've used to ensure collaboration and alignment with team goals.