At a Glance
- Tasks: Support customers with service bookings and provide excellent customer service.
- Company: Join a dynamic automotive team in Suffolk.
- Benefits: Competitive salary, Monday to Friday hours, and a supportive work environment.
- Other info: Opportunity for career growth in the motor trade industry.
- Why this job: Be the friendly face of our service team and help customers keep their vehicles running smoothly.
- Qualifications: Strong communication skills and IT literacy required.
The predicted salary is between 18000 - 26000 £ per year.
We have a new opportunity for a Motor Trade Service Booking Clerk in Suffolk. We are seeking to recruit a highly professional individual who can provide support as a Service Booking Clerk. You will need to be able to communicate clearly and concisely with customers and other staff members in a professional, prompt and courteous manner.
Key duties:
- Recording all relevant information in terms of service bookings.
- Advising customers on service, parts and warranty updates.
- Arranging and re-booking customers' service work to be carried out.
- Advising and selling additional work found during vehicle inspections.
- Registering payment by finalising and invoicing the customer and collecting payment.
- Providing similar support to the sales team.
Key performance indicators:
- Customer satisfaction.
- Repeat bookings.
- Retail hours sold.
The successful applicant will be IT literate, self-motivated and have a proactive approach to delivering an exceptional customer experience. A full driving licence is required along with a stable working history.
Please email your CV in complete confidence as soon as possible to Shelley Ford at Driven Motor Jobs.
Service Booking Clerk in Stowmarket employer: Driven Motor Jobs Limited
At Driven Motor Jobs, we pride ourselves on being an excellent employer, offering a supportive work culture that values professionalism and customer satisfaction. Located in the heart of Suffolk, our team enjoys a collaborative environment with opportunities for personal and professional growth, alongside competitive salaries and a structured work-life balance. Join us to be part of a dynamic team where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Service Booking Clerk in Stowmarket
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on a Service Booking Clerk position or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since this role requires clear and concise communication, consider doing mock interviews with a friend. This will help you articulate your experience and show off your customer service skills.
✨Tip Number 3
Be proactive! If you see a job posting that interests you, don’t wait around. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Showcase your IT skills! Make sure to highlight any relevant software or systems you’re familiar with in your conversations. Being tech-savvy is a big plus in this role, so let us know how you can leverage that to enhance customer experience.
We think you need these skills to ace Service Booking Clerk in Stowmarket
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Booking Clerk role. Highlight your relevant experience in customer service and any automotive knowledge you have. We want to see how you can bring value to our team!
Clear Communication:Since communication is key in this role, ensure your CV and cover letter are clear and concise. Use straightforward language and avoid jargon. We appreciate professionalism, so let that shine through in your writing!
Showcase Your IT Skills:Being IT literate is a must for this position. Mention any software or systems you’re familiar with that relate to service bookings or customer management. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at Driven Motor Jobs Limited
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive services and common customer queries. Being able to discuss service bookings, parts, and warranties confidently will show that you're serious about the role.
✨Practice Clear Communication
Since the job requires clear communication with customers and staff, practice articulating your thoughts. You could even role-play with a friend, simulating customer interactions to ensure you come across as professional and courteous.
✨Show Your IT Skills
As an IT literate candidate, be prepared to discuss your experience with relevant software or systems. If you have specific examples of how you've used technology to improve customer service or streamline processes, make sure to highlight those.
✨Demonstrate Customer Focus
Think of examples from your past work where you went above and beyond for a customer. This could be anything from resolving a complaint to upselling additional services. Showing that you prioritise customer satisfaction will resonate well with the interviewers.
