Job vacancy for aWorkshop Controller inNorwich, Norfolk
Salary Negotiable
Working Monday – Friday + Saturday on a Rota
We have an exciting opportunity to join one of our clients, a professional and busy main dealership in Norwich, Norfolk.
The company prides itself on delivering a consistently high standard of customer care at all times, and is seeking an experienced Workshop Controller to join their team.
The ideal person will have a friendly approach to customers and an engaging personality with great attention to detail offering the highest levels of customer satisfaction. A full valid driving licence is also essential for this role.
Purpose of the role as a Workshop Controller:
This role is responsible for controlling & leading workshop efficiency by making best use of the resources & people in order to ensure a high level of productivity. Leading by example, this role will ensure that the dealership provides a courteous, professional & advisory service to customers aiming for ultimate customer satisfaction.
Key tasks and responsibilities of a Workshop Controller include:
- Determine availability of workshop hours daily & communicate regularly with the Service Reception of capacity of workload
- Maintain progress information of each job allocated & liaise with Service Reception to ensure customers are kept informed
- Monitor all workshop orders through the Parts department, keeping ahead of outstanding work & parts on order
- Ensure all applicable paperwork is passed onto, and administered by, the appropriate department
- Pass on all documentation for completed work to Tester & organise any extra work if necessary
- Assist & advise team members in dealing with technical & job related problems
- Provide workshop apprentices training & experience to meet skill test requirements
- Comply with manufacturers’ policy & procedures on warranty
- Deliver a high standard of customer service at all times whilst also motivating your team.
How to Apply:
Apply by sending your up to date CV to Shelley Ford at Driven Motor Jobs
NB: Your details will not be sent to any of our client’s without your permission.
