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For Companies At a Glance
- Tasks: Support customers in German and English, handle enquiries, and translate content.
- Company: Join a passionate team at Motorsport Events, a leader in motorsport experiences.
- Benefits: Enjoy a fun work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping motorsport fans have unforgettable experiences.
- Qualifications: Fluent in German and English, with excellent communication skills.
- Other info: Be part of a dynamic team that values enthusiasm and customer service.
The predicted salary is between 30000 - 42000 £ per year.
Reports to: Head of Customer Service
Department: Customer Service
Purpose of the Role
Our friendly and supportive team are looking for someone with exceptional customer service skills in both German and English, as well as translation of written content from English to German. Our UK office is a warm and fun environment, where you will be surrounded by those who are enthusiastic and passionate about the work they do.
Background
Motorsport Events is passionate about curating and delivering unique experiences to the world's premier motorsport events. Our collective set of brands deliver an unrivalled customer offering. We are committed to expanding the reach of the intoxicating world of live motorsport, empowering our customers with rich informative content that wraps around the products we offer so everyone can make an informed decision on where best to go, what to see, and what to do.
Principal Accountabilities
- Supporting customer enquiries and bookings in both German and English
- Researching and responding to email enquiries
- Handling telephone enquiries and bookings
- Supporting customers through online chat messaging
- Responding to private messages on social media
- Translating website content, customer communications, and other relevant texts from English to German
- Helping to fulfil and dispatch customer ticket bookings
- Any other adhoc tasks as relevant to the company
Skills, Knowledge and Attributes Required
- A positive, enthusiastic, and motivated individual that always looks to deliver beyond expectations
- A genuine desire and enjoyment in helping customers and championing our service and values
- Native level in German (French ideal but not required) and fluent in English
- Excellent oral/telephone communication skills - able to communicate in a polite, patient, friendly, and professional manner
- Excellent written/email communication skills - able to communicate and write content in a clear, well-written, friendly, and professional style
- A high level of accuracy with impeccable attention to detail
- Well-organised and able to effectively manage multiple tasks
- Able to undertake adhoc tasks and work independently
- A willingness to learn company products, systems and procedures
How will Success in This Role Be Measured?
- You will be measured against CSAT scores and customer feedback (always above 90%)
- Your ability to go above and beyond for our customers (positive mentions throughout social media and trustpilot – aiming for one a month)
- Your teamwork skills to ensure the average response time is as low as possible – always below 5 days
Customer Experience Executive in London employer: Driven Lifestyle
Contact Detail:
Driven Lifestyle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive in London
✨Tip Number 1
Get to know the company inside out! Research Motorsport Events and their values, so you can show off your enthusiasm during interviews. We want to see that you’re genuinely excited about the role and the brand.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, we recommend doing mock calls or chats with friends. This will help you feel more confident when handling real enquiries in both German and English.
✨Tip Number 3
Show us your problem-solving skills! Think of examples from your past experiences where you went above and beyond for a customer. We love hearing about how you turned a challenging situation into a positive outcome.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on joining our friendly team at Motorsport Events!
We think you need these skills to ace Customer Experience Executive in London
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both German and English, make sure to highlight your language skills right at the top of your application. Use clear examples of how you've used these languages in customer service or translation roles.
Be Personable and Professional: We want to see your friendly side! When writing your application, keep it professional but let your personality shine through. A warm tone can go a long way in showing us you’re a great fit for our fun and supportive team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Experience Executive role. Mention your passion for motorsport if you have it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Driven Lifestyle
✨Brush Up on Your Language Skills
Since this role requires exceptional customer service skills in both German and English, make sure you're comfortable switching between the two languages. Practise common customer service scenarios in both languages to show your fluency and confidence during the interview.
✨Know the Company Inside Out
Research Motorsport Events and understand their mission and values. Familiarise yourself with their offerings and recent events. This will not only help you answer questions but also demonstrate your genuine interest in the company and its customers.
✨Prepare for Customer Scenarios
Think of potential customer enquiries you might face in this role. Prepare responses that showcase your problem-solving skills and ability to go above and beyond. Use examples from past experiences where you successfully handled similar situations.
✨Showcase Your Enthusiasm
This role is all about delivering exceptional customer experiences, so let your passion shine through! Be positive and enthusiastic during the interview, and express your genuine desire to help customers. This attitude can set you apart from other candidates.
