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For Companies At a Glance
- Tasks: Support customers in German and English, handle enquiries, and translate content.
- Company: Join a vibrant team at a leading motorsport events company.
- Benefits: Fun work environment, opportunities for growth, and a chance to engage with motorsport enthusiasts.
- Why this job: Be part of an exciting industry and help create unforgettable experiences for customers.
- Qualifications: Fluent in German and English, with excellent communication skills.
- Other info: Dynamic role with a focus on customer satisfaction and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Reports to: Head of Customer Service
Department: Customer Service
Purpose of the Role
Our friendly and supportive team are looking for someone with exceptional customer service skills in both German and English, as well as translation of written content from English to German. Our UK office is a warm and fun environment, where you will be surrounded who are enthusiastic and passionate about the work they do.
Background
Motorsport Events is passionate about curating and delivering unique experiences to the world\’s premier motorsport events. Our collective set of brands deliver an unrivalled customer offering. We are committed to expanding the reach of the intoxicating world of live motorsport. Empowering our customers with rich informative content that wraps around the products we offer so everyone can make an informed decision, of where best to go, what to see and what to do. Motorsport Events, part of Driven Lifestyle the digital market leader in motorsport and automotive and representing the largest audience of motorsport and auto-enthusiasts in the world, sells for over 120 events, has delivered 800,000 experiences to customers across more than 100 countries.
Principal Accountabilities
- Supporting customer enquiries and bookings in both German and English
- Researching and responding to email enquiries
- Handling telephone enquiries and bookings
- Supporting customers through online chat messaging
- Responding to private messages on social media
- Translating website content, customer communications, and other relevant texts from English to German
- Helping to fulfil and dispatch customer ticket bookings
- Any other adhoc tasks as relevant to the company
Skills, Knowledge and Attributes Required
- A positive, enthusiastic, and motivated individual that always looks to deliver beyond expectations
- A genuine desire and enjoyment in helping customers and championing our service and values
- Native level in German (French ideal but not required) and fluent in English
- Excellent oral/telephone communication skills – able to communicate in a polite, patient, friendly, and professional manner
- Excellent written/email communication skills – able to communicate and write content in a clear, well-written, friendly, and professional style.
- A high level of accuracy with impeccable attention to detail
- Well‑organised and able to effectively manage multiple tasks
- Able to undertake adhoc tasks and work independently
- A willingness to learn company products, systems and procedures
How will Success in This Role Be Measured?
- You will be measured against CSAT scores and customer feedback (always above 90%)
- Your ability to go above and beyond for our customers (positive mentions throughout social media and trustpilot – aiming for one a month)
- Your teamwork skills to ensure the average response time is as low as possible – always below 5 days
#J-18808-Ljbffr
Customer Experience Executive employer: Driven Lifestyle
Contact Detail:
Driven Lifestyle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Get to know the company inside out! Research Motorsport Events and their unique offerings. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills in both German and English. Whether it’s through mock interviews or casual chats with friends, being fluent and confident will help you shine during the interview process.
✨Tip Number 3
Don’t underestimate the power of social media! Engage with Motorsport Events on platforms like LinkedIn or Twitter. Comment on their posts or share relevant content to get noticed and show your enthusiasm.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our friendly team!
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both German and English, make sure to highlight your language skills right at the top of your application. Use clear examples of how you've used these languages in customer service or translation roles.
Be Personable and Professional: We want to see your friendly side! When writing your application, keep it professional but let your personality shine through. A warm tone can go a long way in showing us you’re a great fit for our fun and supportive team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Experience Executive role. Mention your passion for motorsport if you have it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Driven Lifestyle
✨Brush Up on Your Language Skills
Since this role requires exceptional customer service skills in both German and English, make sure to practice your language skills before the interview. Prepare to demonstrate your fluency by engaging in conversations or even role-playing common customer scenarios.
✨Know the Company Inside Out
Familiarise yourself with Motorsport Events and their offerings. Understand their mission to deliver unique experiences and how they empower customers with informative content. This knowledge will help you align your answers with their values during the interview.
✨Showcase Your Customer Service Passion
Be ready to share specific examples of how you've gone above and beyond for customers in the past. Highlight your enthusiasm for helping others and your commitment to delivering exceptional service, as this is key to impressing the interviewers.
✨Prepare for Practical Scenarios
Expect to tackle practical scenarios during the interview, such as handling customer enquiries or translating content. Practise these tasks beforehand so you can showcase your skills effectively and demonstrate your ability to manage multiple tasks under pressure.
