At a Glance
- Tasks: Lead the aftersales team, ensuring smooth operations and high customer satisfaction.
- Company: Fast-growing automotive group with a focus on development and progression.
- Benefits: Competitive salary, bonus structure, generous annual leave, and employee discounts.
- Other info: Exciting growth opportunities in a supportive and structured workplace.
- Why this job: Join a dynamic team and take your first step into management in a thriving environment.
- Qualifications: Experience in automotive aftersales and strong leadership skills required.
The predicted salary is between 36000 - 46000 € per year.
Hull (HU13 0AB) £36,000 Basic | £46,000 OTE Monday to Friday | 8:00am – 5:30pm (1-hour lunch)
Drive Motor Retail is a fast-growing automotive group operating dealerships across England. We pride ourselves on strong operational standards, customer retention, and developing our people, creating clear pathways for progression across the business. Our Hull site is currently undergoing significant investment and development, with new management introduced alongside an already established and experienced service team. This is an exciting opportunity to join a site focused on growth, structure, and long-term success.
The Opportunity
We are looking to appoint a Service Supervisor to support the Service Manager in leading the aftersales function. This role is ideal for an experienced Senior Service Advisor / Workshop Controller looking to take their first step onto the management ladder. You will act as the key link between front-of-house and the workshop, ensuring smooth daily operations, strong communication, and consistent performance across the department.
Key Responsibilities
- Maintain a high level of customer service
- Support the Service Manager in the day-to-day running of the aftersales department
- Assist both front-of-house and workshop teams (Technicians) to ensure seamless operations
- Monitor and drive performance across both front and back of house
- Oversee workshop loading, productivity, and efficiency
- Step in and cover for the Service Manager when required
- Support and guide Service Advisors and workshop teams
- Handle escalated customer queries and complaints professionally
- Monitor and drive key KPIs including labour sales, efficiency, recovery rates, and CSI
- Ensure compliance with manufacturer standards across multiple franchises
- Support training, coaching, and performance management of the team
- Maintain high levels of customer communication and retention
- Contribute to departmental profitability and cost control
What We Are Looking For
- Previous experience within an automotive aftersales environment
- Either a current Senior Service Advisor / Workshop Controller ready to progress
- Strong leadership, organisation, and communication skills
- Good commercial awareness and understanding of workshop KPIs
- Ability to influence and drive performance across teams
- Experience within a franchised dealership environment (preferred)
- Ability to work in a fast-paced, multi-brand environment
- Professional, structured, and process-driven approach
Competitive Salary Package with achievable bonus structure
Annual Leave: 24 days rising to 27 with service, plus bank holidays
Employee Discount Portal: Access to hundreds of retail savings
Service Supervisor employer: Drivemotorretail
Drive Motor Retail is an exceptional employer, offering a dynamic work environment in Hull that prioritises employee development and operational excellence. With significant investment in our site and a focus on growth, we provide clear pathways for career progression, competitive salaries, and a supportive culture that values teamwork and communication. Join us to be part of a thriving automotive group where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at Drive Motor Retail. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent developments. Show us you’re genuinely interested in the role and how you can contribute to the growth of the Hull site.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you’ve successfully led a team or resolved conflicts. We want to see how you can support the Service Manager and drive performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Drive Motor Retail.
We think you need these skills to ace Service Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in the automotive aftersales environment and any leadership experience you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Supervisor role. Share specific examples of how you've driven performance and maintained high customer service standards in your past positions.
Showcase Your Communication Skills:Since this role involves liaising between front-of-house and the workshop, it's crucial to demonstrate your strong communication skills. In your application, mention instances where you've successfully managed teams or resolved customer queries effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at Drive Motor Retail!
How to prepare for a job interview at Drivemotorretail
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive aftersales environment. Understand the key performance indicators (KPIs) that are crucial for the role, like labour sales and efficiency. This will show that you're not just interested in the job, but that you really get what it takes to succeed.
✨Showcase Your Leadership Skills
As a Service Supervisor, you'll need to lead teams effectively. Prepare examples from your past experiences where you've successfully managed or influenced a team. Highlight how you’ve handled escalated customer queries or improved team performance – this will demonstrate your readiness for the role.
✨Communicate Clearly
Strong communication is key in this role. During the interview, practice articulating your thoughts clearly and confidently. Be ready to discuss how you would maintain high levels of customer communication and retention, as well as how you would support both front-of-house and workshop teams.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's plans for growth and how they support their employees' development. This shows your genuine interest in the position and helps you gauge if the company aligns with your career goals.
