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For Companies At a Glance
- Tasks: Be the friendly face for customers, booking their vehicle services and ensuring a smooth experience.
- Company: Join Drive Motor Retail, a dynamic dealership focused on exceptional customer service.
- Benefits: Enjoy a competitive salary, employee discounts, and perks like gym and dining benefits.
- Why this job: This role offers a chance to shine in customer service while working in a supportive team environment.
- Qualifications: Enthusiasm, excellent communication skills, and a commitment to customer satisfaction are essential.
- Other info: Potential earnings are uncapped, with opportunities for growth and development.
The predicted salary is between 28000 - 37000 £ per year.
Job Opportunity: Service Advisor
Location:Scarborough – YO12 4HW
Salary:Basic Salary: £26,500 + On Target Earnings up to £35,500
Hours of Work:Monday to Friday 8.00am – 5.30pm.
About Us
Drive Motor Retail is one of the UK’s most successful automotive dealer groups, representing multiple leading brands. Known for our customer-first approach and strong values, we provide an exceptional working environment and invest in the continuous development of our team members. If you’re passionate about delivering outstanding customer service and working in a fast-paced, supportive environment, we’d love to hear from you.
Benefits Package Includes:
- Company Pension Scheme
- Annual Leave:24 days increasing to 27 with length of service, plus bank holidays
- Staff Perks:Discounts on services and retail, including vehicle purchases and servicing
- Health & Wellbeing Support:Medicare cash plan (including same-day online GP and dental/optical cover)
- Employee Rewards Portal:Access hundreds of savings through our exclusive reward gateway
- Referral Bonuses:Generous rewards for recommending successful new hires
- Professional Development:Ongoing training, manufacturer-led courses, and career progression opportunities
- Friendly Team Environmentand supportive management
About the Role – Service Advisor
As a Service Advisor, you will be the first point of contact for customers visiting or contacting our service department. Your role is to deliver a seamless customer experience from booking through to vehicle collection. You’ll work closely with our workshop and parts teams to ensure all work is carried out efficiently and to the highest standard, while keeping customers informed and reassured every step of the way.
This is a customer-focused role with a strong emphasis on organisation, communication, and delivering a premium experience.
Key Responsibilities:
- Greet customers and handle service enquiries both in person and over the phone
- Book vehicles into the workshop, accurately inputting details into the system
- Provide clear explanations of work required and keep customers informed throughout the service process
- Liaise with the workshop team to monitor job progress and ensure completion deadlines are met
- Produce accurate invoices and explain charges to customers at collection
- Upsell additional services, maintenance packages, and products where appropriate
- Handle complaints and queries professionally and efficiently
- Maintain high standards of showroom and reception area presentation
What We’re Looking For:
- Experience in a Service Advisor role or similar customer service environment (motor trade preferred)
- Excellent communication and organisational skills
- A friendly, professional manner with a focus on customer satisfaction
- The ability to work well under pressure and as part of a busy team
- Strong IT skills and confidence using DMS or booking systems (training provided)
- Full UK driving licence – held for a minimum of 2 years
Inclusion & Equality
Drive Motor Retail is proud to be an equal opportunity employer. We value diversity and inclusion and are committed to providing equal opportunities to all employees and applicants, regardless of background, gender, age, or experience.
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Service Advisor employer: Drivemotorretail
Contact Detail:
Drivemotorretail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry and the specific services offered by our dealership. Understanding the products and services will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you articulate your thoughts clearly and show your enthusiasm for providing excellent customer service, which is crucial for the Service Advisor role.
✨Tip Number 3
Research common customer concerns and questions related to vehicle servicing. Being prepared with answers will not only impress us but also demonstrate your commitment to ensuring customer satisfaction.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule for managing customer appointments. This will highlight your ability to handle multiple tasks efficiently, a key requirement for the Service Advisor position.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of a Service Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, communication skills, and any previous roles that demonstrate your ability to work in a fast-paced environment.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Use specific examples from your past experiences to illustrate how you can contribute to delivering exceptional customer service at Drive Motor Retail.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Drivemotorretail
✨Show Your Enthusiasm
As a Service Advisor, your enthusiasm is key. Make sure to express your passion for customer service and how you enjoy helping others. This will resonate well with the interviewers, as they are looking for someone who genuinely cares about the customer experience.
✨Demonstrate Communication Skills
Since you'll be the first point of contact for customers, it's crucial to showcase your communication skills. Practice clear and concise responses during the interview, and consider sharing examples of how you've effectively communicated with customers in the past.
✨Highlight Organisational Skills
The role requires excellent organisational skills, so be prepared to discuss how you manage your time and tasks. Share specific examples of how you've successfully organised your workload in previous roles, especially in fast-paced environments.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think of situations where you've gone the extra mile for a customer or resolved a challenging issue, and be ready to explain your thought process and actions.
