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- Tasks: Be the friendly face for customers, ensuring a smooth service experience from start to finish.
- Company: Join Drive Motor Retail, a leading automotive dealer group with a customer-first approach.
- Benefits: Enjoy a competitive salary, generous annual leave, and health perks like online GP access.
- Why this job: Make a real difference in customer satisfaction while developing your skills in a supportive environment.
- Qualifications: Experience in a Service Advisor role and excellent communication skills are essential.
- Other info: Join a diverse team with great career progression opportunities and ongoing training.
The predicted salary is between 26000 - 35000 £ per year.
Location: Bristol East - BS15 4AJ
Salary: Basic Salary: £26,000 + On Target Earnings up to £35,000
Hours of Work: Monday to Friday 8.00am – 6.00pm - 1 Hour Lunch
About Us
Drive Motor Retail is one of the UK’s most successful automotive dealer groups, representing multiple leading brands. Known for our customer-first approach and strong values, we provide an exceptional working environment and invest in the continuous development of our team members. If you’re passionate about delivering outstanding customer service and working in a fast-paced, supportive environment, we’d love to hear from you.
Benefits Package Includes:
- Annual Leave: 24 days increasing with length of service, plus bank holidays
- Staff Perks: Discounts on services and retail, including vehicle purchases and servicing
- Health & Wellbeing Support: Medicare cash plan (including same-day online GP and dental/optical cover)
- Employee Rewards Portal: Access hundreds of savings through our exclusive reward gateway
- Referral Bonuses: Generous rewards for recommending successful new hires
- Professional Development: Ongoing training, manufacturer-led courses, and career progression opportunities
- Friendly Team Environment and supportive management
About the Role – Service Advisor
As a Service Advisor, you will be the first point of contact for customers visiting or contacting our service department. Your role is to deliver a seamless customer experience from booking through to vehicle collection. You’ll work closely with our workshop and parts teams to ensure all work is carried out efficiently and to the highest standard, while keeping customers informed and reassured every step of the way. This is a customer-focused role with a strong emphasis on organisation, communication, and delivering a premium experience.
Key Responsibilities:
- Greet customers and handle service enquiries both in person and over the phone
- Book vehicles into the workshop, accurately inputting details into the system
- Provide clear explanations of work required and keep customers informed throughout the service process
- Liaise with the workshop team to monitor job progress and ensure completion deadlines are met
- Produce accurate invoices and explain charges to customers at collection
- Upsell additional services, maintenance packages, and products where appropriate
- Handle complaints and queries professionally and efficiently
- Maintain high standards of showroom and reception area presentation
What We’re Looking For:
- Experience in a Service Advisor role in the motor trade.
- Excellent communication and organisational skills
- A friendly, professional manner with a focus on customer satisfaction
- The ability to work well under pressure and as part of a busy team
- Strong IT skills and confidence using DMS or booking systems (training provided)
- Full UK driving licence – held for a minimum of 2 years
Inclusion & Equality
Drive Motor Retail is proud to be an equal opportunity employer. We value diversity and inclusion and are committed to providing equal opportunities to all employees and applicants, regardless of background, gender, age, or experience.
Service Advisor employer: Drivemotorretail
Contact Detail:
Drivemotorretail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Drive Motor Retail. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and experience as a Service Advisor. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Service Advisor role!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your experience in the motor trade and any customer service skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering outstanding customer service and how your skills align with our values at Drive Motor Retail. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills: As a Service Advisor, communication is key! In your application, give examples of how you've effectively communicated with customers in the past. This will show us that you can handle enquiries and keep customers informed, just like we expect.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see all the other amazing opportunities we have at Drive Motor Retail!
How to prepare for a job interview at Drivemotorretail
✨Know the Company Inside Out
Before your interview, take some time to research Drive Motor Retail. Understand their values, customer-first approach, and the brands they represent. This will not only show your genuine interest but also help you align your answers with their mission.
✨Showcase Your Customer Service Skills
As a Service Advisor, your role revolves around delivering exceptional customer service. Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your communication skills and how you kept customers informed throughout the process.
✨Demonstrate Organisational Skills
Being organised is key in this role. Think of instances where you managed multiple tasks or prioritised effectively under pressure. Be ready to discuss how you would handle booking vehicles and liaising with the workshop team to ensure everything runs smoothly.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience in the motor trade and your familiarity with DMS or booking systems. Practise your responses, focusing on how your background makes you a great fit for the Service Advisor position. Don’t forget to prepare a few questions to ask them too!
