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- Tasks: Be the friendly face for customers, ensuring a smooth service experience from start to finish.
- Company: Join Drive Motor Retail, a leading automotive dealer group with a customer-first approach.
- Benefits: Enjoy a competitive salary, generous leave, and perks like discounts and health support.
- Why this job: Make a real difference in customer satisfaction while developing your skills in a supportive team.
- Qualifications: Experience in customer service, strong communication skills, and a full UK driving licence required.
- Other info: Great opportunities for professional development and career progression in a dynamic environment.
The predicted salary is between 28000 - 30000 £ per year.
Job Opportunity: Service Advisor
Location:Hessle – HU13 0AB
Salary:Basic Salary: £28,000 – £30,000 (Depending on Experience) + On Target Earnings up to £39,000
Hours of Work:Monday to Friday 8.00am – 6.00pm
About Us
Drive Motor Retail is one of the UK’s most successful automotive dealer groups, representing multiple leading brands. Due to expansion at the site, we are looking for Service Advisors that can add value to our current team. Known for our customer-first approach and strong values, we provide an exceptional working environment and invest in the continuous development of our team members. If you’re passionate about delivering outstanding customer service and working in a fast-paced, supportive environment, we’d love to hear from you.
Benefits Package Includes:
- Company Pension Scheme
- Annual Leave:24 days increasing to 27 with length of service, plus bank holidays
- Staff Perks:Discounts on services and retail, including vehicle purchases and servicing
- Health & Wellbeing Support:Medicare cash plan (including same-day online GP and dental/optical cover)
- Employee Rewards Portal:Access hundreds of savings through our exclusive reward gateway
- Referral Bonuses:Generous rewards for recommending successful new hires
- Professional Development:Ongoing training, manufacturer-led courses, and career progression opportunities
- Friendly Team Environmentand supportive management
About the Role – Service Advisor
As a Service Advisor, you will be the first point of contact for customers visiting or contacting our service department. Your role is to deliver a seamless customer experience from booking through to vehicle collection. You’ll work closely with our workshop and parts teams to ensure all work is carried out efficiently and to the highest standard, while keeping customers informed and reassured every step of the way.
This is a customer-focused role with a strong emphasis on organisation, communication, and delivering a premium experience.
Key Responsibilities:
- Greet customers and handle service enquiries both in person and over the phone
- Book vehicles into the workshop, accurately inputting details into the system
- Provide clear explanations of work required and keep customers informed throughout the service process
- Liaise with the workshop team to monitor job progress and ensure completion deadlines are met
- Produce accurate invoices and explain charges to customers at collection
- Upsell additional services, maintenance packages, and products where appropriate
- Handle complaints and queries professionally and efficiently
- Maintain high standards of showroom and reception area presentation
What We’re Looking For:
- Experience in a Service Advisor role or similar customer service environment (motor trade preferred)
- Excellent communication and organisational skills
- A friendly, professional manner with a focus on customer satisfaction
- The ability to work well under pressure and as part of a busy team
- Strong IT skills and confidence using DMS or booking systems (training provided)
- Full UK driving licence – held for a minimum of 2 years
Inclusion & Equality
Drive Motor Retail is proud to be an equal opportunity employer. We value diversity and inclusion and are committed to providing equal opportunities to all employees and applicants, regardless of background, gender, age, or experience.
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Service Advisor employer: Drivemotorretail
Contact Detail:
Drivemotorretail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research Drive Motor Retail and their values. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely cares about their customer-first approach.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you’ll need to explain things clearly and keep customers in the loop. Try role-playing with a friend or family member to get comfortable with the kind of conversations you might have.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you’ve juggled multiple tasks or handled customer queries efficiently. This will help you stand out as someone who can thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Drive Motor Retail. Let’s make it happen!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight any customer service experience, especially in the motor trade, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering outstanding customer service and how you can contribute to our team at Drive Motor Retail.
Show Off Your Communication Skills: As a Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and professionally, whether it’s through your writing or examples from past experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Drivemotorretail
✨Know the Company Inside Out
Before your interview, take some time to research Drive Motor Retail. Understand their values, customer-first approach, and what makes them stand out in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to deliver exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer enquiries or resolved complaints. Highlighting these skills will demonstrate that you’re the right fit for their customer-focused environment.
✨Practice Common Interview Questions
Anticipate questions related to your experience in a similar role, especially in the motor trade. Be ready to discuss how you manage pressure, organise tasks, and communicate with customers. Practising these responses will help you feel more confident during the actual interview.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional demeanour throughout the interview. This reflects your respect for the opportunity and aligns with the company’s values of professionalism and customer satisfaction.
