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- Tasks: Assist Service Advisors with admin tasks and engage with customers over the phone.
- Company: Drive Motor Retail is dedicated to exceptional customer service in the automotive industry.
- Benefits: Enjoy flexible hours, employee discounts, generous holiday allowance, and healthcare benefits.
- Why this job: Join a supportive team that values growth and offers training opportunities.
- Qualifications: Strong organisational and communication skills; friendly and detail-oriented.
- Other info: Flexible part-time hours with a focus on work-life balance.
Are you passionate about delivering exceptional customer service and looking for a flexible, part-time role? Drive Motor Retail is seeking a dedicated Service Administrator to join our Aftersales team. This position is perfect for someone who thrives on organisation and enjoys engaging with customers over the phone.
As a Service Administrator, you will play a crucial support role, assisting the Service Advisors by handling the administrative side of their responsibilities. You will be responsible for pre-calls and update calls to customers, ensuring they receive a smooth, efficient, and informed service experience.
Why Join Us?
- At Drive Motor Retail, we are committed to providing full training and development opportunities.
- Our supportive and collaborative environment promotes growth from within, whether you're looking to advance your career or maintain a balanced work schedule.
- If you’re detail-oriented, process-driven, and dedicated to excellent customer service, we’d love to hear from you.
Working Hours:
- Flexible part-time schedule, starting at 10am and finishing at 3pm or alternatively starting at 9am and finishing at 2pm. 30 Minutes Lunch break included.
Employee Discounts:
- Enjoy discounts on dealership services for you and your family.
Generous Holiday Allowance:
- 24 days + Bank Holidays (pro-rated for part-time employees).
Exclusive Perks:
- Access to discounted shopping, gym memberships, and dining through a savings app.
Healthcare Benefits:
- Medicare cash plan covering you and your children, including same-day access to an online GP, dental care, and wellness support.
Career Development:
- Opportunities for progression and specialist training to enhance your skills and service delivery.
Key Responsibilities:
- Make pre-calls to customers to confirm appointments and address any initial questions.
- Conduct update calls to keep customers informed about their vehicle's service progress.
- Organize and book vehicle services, ensuring customer needs are met efficiently.
- Support Service Advisors by handling administrative tasks and maintaining accurate records.
- Ensure high standards of communication and professionalism to enhance the customer experience.
- Collaborate with the Aftersales team to achieve department objectives.
What We’re Looking For:
- Excellent organisational skills with attention to detail.
- Strong communication skills and a friendly, approachable demeanor.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
Requirements:
- Follow all Health & Safety and Company administrative procedures.
- Ensure all work is completed to a high standard.
- Be well-mannered, courteous, and ready to go the extra mile for customers.
Part-Time Service Administrator employer: Drivemotorretail
Contact Detail:
Drivemotorretail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Service Administrator
✨Tip Number 1
Familiarise yourself with the automotive industry and customer service best practices. Understanding the basics of vehicle servicing and common customer queries can help you stand out during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves engaging with customers, being able to convey information clearly and warmly will be crucial in making a positive impression.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks in previous roles. This will demonstrate your ability to thrive in a fast-paced environment, which is key for this position.
✨Tip Number 4
Research Drive Motor Retail and their values. Being able to articulate why you want to work for them and how you align with their commitment to customer service will help you connect with the hiring team.
We think you need these skills to ace Part-Time Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Part-Time Service Administrator position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and explain why you are interested in this part-time role. Mention specific examples of how you've successfully managed multiple tasks or improved customer experiences in previous positions.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Drivemotorretail
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus.
✨Demonstrate Organisational Skills
Since the job requires excellent organisational skills, prepare to discuss how you manage multiple tasks efficiently. You could mention tools or methods you use to stay organised, especially in a fast-paced environment.
✨Prepare for Common Scenarios
Think about common scenarios you might encounter in the role, such as handling customer inquiries or managing appointment schedules. Practising responses to these situations can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the company and the role. Inquire about training opportunities or how the team collaborates to enhance customer service, which demonstrates your eagerness to contribute.
