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- Tasks: Greet customers, manage service enquiries, and ensure smooth vehicle bookings.
- Company: Join Drive Motor Retail, a leading automotive dealer group with a customer-first approach.
- Benefits: Enjoy competitive salary, health perks, discounts, and ongoing professional development.
- Why this job: Be part of a friendly team and make a real impact in customer service.
- Qualifications: Experience in a Service Advisor role and excellent communication skills required.
- Other info: Dynamic work environment with opportunities for career progression.
The predicted salary is between 28000 - 37000 £ per year.
Goldsmith Way, Eliot Business Park, Nuneaton CV10 7RP
Basic Salary: £28,000 + On Target Earnings up to £37,000
Monday to Friday 8.00am – 6.00pm - 1 Hour Lunch
About Us
Drive Motor Retail is one of the UK’s most successful automotive dealer groups, representing multiple leading brands. Known for our customer‑first approach and strong values, we provide an exceptional working environment and invest in the continuous development of our team members. If you’re passionate about delivering outstanding customer service and working in a fast‑paced, supportive environment, we’d love to hear from you.
Benefits Package Includes:
- Annual Leave: 24 days increasing with length of service, plus bank holidays
- Staff Perks: Discounts on services and retail, including vehicle purchases and servicing
- Health & Wellbeing Support: Medicare cash plan (including same‑day online GP and dental/optical cover)
- Employee Rewards Portal: Access hundreds of savings through our exclusive reward gateway
- Referral Bonuses: Generous rewards for recommending successful new hires
- Professional Development: Ongoing training, manufacturer‑led courses, and career progression opportunities
- Friendly Team Environment and supportive management
Key Responsibilities:
- Greet customers and handle service enquiries both in person and over the phone
- Book vehicles into the workshop, accurately inputting details into the system
- Provide clear explanations of work required and keep customers informed throughout the service process
- Liaise with the workshop team to monitor job progress and ensure completion deadlines are met
- Produce accurate invoices and explain charges to customers at collection
- Upsell additional services, maintenance packages, and products where appropriate
- Handle complaints and queries professionally and efficiently
- Maintain high standards of showroom and reception area presentation
What We’re Looking For:
- Experience in a Service Advisor role in the motor trade
- Excellent communication and organisational skills
- A friendly, professional manner with a focus on customer satisfaction
- The ability to work well under pressure and as part of a busy team
- Strong IT skills and confidence using DMS or booking systems (training provided)
- Full UK driving licence – held for a minimum of 2 years
Inclusion & Equality
Drive Motor Retail is proud to be an equal opportunity employer. We value diversity inclusion and are committed to providing equal opportunities to all employees and applicants, regardless of background, gender, age, or experience.
Service Advisor in Nuneaton employer: Drivemotorretail
Contact Detail:
Drivemotorretail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Nuneaton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Drive Motor Retail. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and experience as a Service Advisor. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Service Advisor in Nuneaton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your experience in the motor trade and any relevant skills that match what we're looking for. This shows us you’re serious about the position!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you want to join our team at Drive Motor Retail. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it's in your CV or cover letter, let us see your friendly and professional manner shine through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us. We can’t wait to hear from you!
How to prepare for a job interview at Drivemotorretail
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and the specific services offered by Drive Motor Retail. Familiarise yourself with common service advisor responsibilities and be ready to discuss how your experience aligns with their customer-first approach.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Prepare examples of how you've effectively handled customer enquiries or complaints in the past. Practice articulating your thoughts clearly and confidently, as this will demonstrate your ability to keep customers informed throughout the service process.
✨Demonstrate Team Spirit
Drive Motor Retail values teamwork, so be ready to share experiences where you’ve successfully collaborated with others. Highlight instances where you’ve worked under pressure and how you contributed to a positive team environment, ensuring that deadlines were met.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available, the team dynamics, or how they measure customer satisfaction. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
