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For Companies At a Glance
- Tasks: Lead a skilled team, ensuring efficient workshop operations and top-notch customer service.
- Company: Join Drive Motor Retail, one of the UK's leading automotive dealer groups.
- Benefits: Enjoy competitive salary, bonuses, health perks, and exclusive discounts.
- Why this job: Make a real impact in a dynamic environment with excellent career growth opportunities.
- Qualifications: Experience in workshop leadership and strong vehicle maintenance knowledge required.
- Other info: Supportive management and a modern workshop await you!
The predicted salary is between 35000 - 45000 £ per year.
Location: 2 Augusta Cl, Ipswich IP3 9SS
Salary: Basic Salary: £35,000 + Bonus Opportunities (OTE up to £45,000)
Hours of Work: Monday to Friday 8.00am – 5.30pm - 1 Hour Lunch - No weekends.
About Us
Drive Motor Retail is one of the UK’s largest and most successful automotive dealer groups, representing some of the most recognisable brands in the industry. We pride ourselves on delivering an outstanding customer experience and investing in the development of our people.
As a Workshop Controller, you’ll play a key leadership role within our Aftersales team, ensuring efficiency, quality, and customer satisfaction across all workshop operations.
Benefits Package Includes:
- Annual Leave: 24 days increasing to 27 with service, plus bank holidays
- Staff Perks & Discounts: On services, repairs, parts, and vehicles for you and your family
- Health & Wellbeing Support: Medicare cash plan with same-day online GP access and support for dental/optical needs
- Employee Rewards Portal: Exclusive access to hundreds of retailer discounts
- Referral Bonus Scheme: Recommend a new team member and receive a generous reward
- Professional Development: Access to training and manufacturer-accredited programmes
- Supportive Management and a well-equipped, modern workshop environment
About the Role – Workshop Controller
As Workshop Controller, you will oversee the daily operations of the workshop, managing a team of skilled technicians and ensuring work is completed safely, efficiently, and to the highest standards. You’ll liaise closely with the service and parts departments, coordinating job flow and prioritising workloads to meet customer deadlines and maximise productivity. This is a hands‑on leadership role requiring technical knowledge, people management skills, and a commitment to delivering a class‑leading service experience.
Key Responsibilities:
- Plan and allocate work to technicians based on job requirements and technician skillsets
- Monitor job progress and support the team in resolving technical queries
- Ensure all work is completed on time and in line with manufacturer and dealership standards
- Conduct quality checks and uphold health and safety procedures across the workshop
- Work collaboratively with the Service Advisors and Parts Department to maintain clear communication
- Support with diagnosis and provide technical guidance when required
- Monitor workshop KPIs including efficiency, productivity, and first‑time fix rate
- Coach and develop technicians to improve performance and support progression
- Ensure accurate documentation and adherence to warranty and compliance processes
What We’re Looking For:
- Previous experience as a Workshop Controller, Senior Technician, or in a similar workshop leadership role
- Excellent understanding of vehicle maintenance and diagnostic procedures
- Strong organisational and team management skills
- Ability to work under pressure and in a fast‑paced environment
- Effective communicator who can build positive relationships across departments
- Full UK driving licence – held for a minimum of 2 years
Inclusion & Equality
Drive Motor Retail is committed to being an equal opportunity employer. We welcome applications from individuals of all backgrounds and experiences, and are proud to foster an inclusive, supportive, and respectful workplace for everyone.
Workshop Controller in Ipswich employer: Drivemotorretail
Contact Detail:
Drivemotorretail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Workshop Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and people management skills. Be ready to discuss how you've handled challenges in previous roles and how you can contribute to Drive Motor Retail's commitment to outstanding customer experience.
✨Tip Number 3
Showcase your leadership style! During interviews, share examples of how you've coached and developed technicians in the past. Highlight your ability to manage workloads and ensure efficiency in a fast-paced workshop environment.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Drive Motor Retail.
We think you need these skills to ace Workshop Controller in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Workshop Controller role. Highlight your previous leadership roles and any relevant technical knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the automotive industry and how your experience aligns with our values at Drive Motor Retail.
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! Whether it’s improving workshop efficiency or leading a successful team, we want to see how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Drivemotorretail
✨Know Your Stuff
Make sure you brush up on your technical knowledge about vehicle maintenance and diagnostic procedures. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the role, but that you can also lead a team effectively.
✨Showcase Your Leadership Skills
Prepare to talk about your previous experience in managing teams. Think of specific situations where you’ve successfully allocated work, resolved conflicts, or coached technicians. This will demonstrate your ability to lead and develop a high-performing workshop team.
✨Communicate Clearly
Since this role involves liaising with various departments, practice how you would communicate with Service Advisors and Parts Departments. Be ready to explain how you would maintain clear communication and ensure everyone is on the same page regarding job flow and priorities.
✨Understand the Company Culture
Familiarise yourself with Drive Motor Retail’s commitment to customer experience and employee development. Be prepared to discuss how your values align with theirs and how you can contribute to fostering an inclusive and supportive workplace.
