At a Glance
- Tasks: Lead the aftersales team and ensure top-notch customer service.
- Company: Fast-growing automotive group with a focus on development and progression.
- Benefits: Competitive salary, bonus structure, health support, and ongoing training.
- Other info: Exciting growth opportunities in a supportive and inclusive workplace.
- Why this job: Join a dynamic team and make a real impact in a thriving environment.
- Qualifications: Experience in automotive aftersales and strong leadership skills.
The predicted salary is between 36000 - 46000 £ per year.
Hull (HU13 0AB) £36,000 Basic | £46,000 OTE Monday to Friday | 8:00am – 5:30pm (1-hour lunch)
Drive Motor Retail is a fast-growing automotive group operating dealerships across England. We pride ourselves on strong operational standards, customer retention, and developing our people, creating clear pathways for progression across the business. Our Hull site is currently undergoing significant investment and development, with new management introduced alongside an already established and experienced service team. This is an exciting opportunity to join a site focused on growth, structure, and long-term success.
The Opportunity
We are looking to appoint a Service Supervisor to support the Service Manager in leading the aftersales function. This role is ideal for an experienced Senior Service Advisor / Workshop Controller looking to take their first step onto the management ladder. You will act as the key link between front-of-house and the workshop, ensuring smooth daily operations, strong communication, and consistent performance across the department.
Key Responsibilities
- Maintain a high level of customer service
- Support the Service Manager in the day-to-day running of the aftersales department
- Assist both front-of-house and workshop teams (Technicians) to ensure seamless operations
- Monitor and drive performance across both front and back of house
- Oversee workshop loading, productivity, and efficiency
- Step in and cover for the Service Manager when required
- Support and guide Service Advisors and workshop teams
- Handle escalated customer queries and complaints professionally
- Monitor and drive key KPIs including labour sales, efficiency, recovery rates, and CSI
- Ensure compliance with manufacturer standards across multiple franchises
- Support training, coaching, and performance management of the team
- Maintain high levels of customer communication and retention
- Contribute to departmental profitability and cost control
What We Are Looking For
- Previous experience within an automotive aftersales environment
- Either a current Senior Service Advisor / Workshop Controller ready to progress
- Strong leadership, organisation, and communication skills
- Good commercial awareness and understanding of workshop KPIs
- Ability to influence and drive performance across teams
- Experience within a franchised dealership environment (preferred)
- Ability to work in a fast-paced, multi-brand environment
- Professional, structured, and process-driven approach
Competitive Salary Package with achievable bonus structure
Annual Leave: 24 days rising to 27 with service, plus bank holidays
Employee Discount Portal: Access to hundreds of retail savings
Health & Wellbeing Support: Medicare cash plan, same-day GP access, dental and wellbeing support
Training & Development: Ongoing professional development and manufacturer training
Inclusion & Equality
Drive Motor Retail is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where all employees are treated fairly and with respect, regardless of background.
Service Supervisor in Hessle employer: Drivemotorretail
Drive Motor Retail is an exceptional employer, offering a dynamic work environment in Hull that prioritises employee development and operational excellence. With significant investment in the site and a focus on growth, employees benefit from clear pathways for progression, ongoing training, and a supportive culture that values teamwork and communication. The competitive salary package, coupled with health and wellbeing support, makes this an attractive opportunity for those looking to advance their careers in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor in Hessle
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at Drive Motor Retail. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us that you understand Drive Motor Retail's focus on customer service and operational standards. Tailor your answers to reflect how you can contribute to their growth and success.
✨Tip Number 3
Practice your communication skills! As a Service Supervisor, you'll need to liaise between teams. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining our team at Drive Motor Retail.
We think you need these skills to ace Service Supervisor in Hessle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in the automotive aftersales environment and any leadership experience you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Supervisor role. Share specific examples of how you've driven performance and supported teams in the past. We love a good story!
Showcase Your Communication Skills:As a Service Supervisor, strong communication is key. In your application, demonstrate how you've effectively communicated with both customers and team members. We want to know how you handle escalated queries and maintain high levels of customer service.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Drivemotorretail
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive aftersales environment. Understand key performance indicators (KPIs) like labour sales and efficiency, as well as how they impact customer satisfaction. This will show that you're not just familiar with the role but also passionate about driving performance.
✨Showcase Your Leadership Skills
As a Service Supervisor, you'll need to lead teams effectively. Prepare examples from your past experience where you've successfully guided a team or resolved conflicts. Highlight your ability to influence and motivate others, as this is crucial for the role.
✨Communicate Clearly
Strong communication is key in this position. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would handle escalated customer queries and ensure smooth operations between front-of-house and the workshop.
✨Demonstrate Your Commercial Awareness
Familiarise yourself with the company's goals and how the aftersales department contributes to profitability. Be prepared to discuss how you can help drive performance and improve customer retention, showing that you understand the bigger picture.
