At a Glance
- Tasks: Support customers, assist sales, and coordinate suppliers in a dynamic remote role.
- Company: Fast-growing business revolutionising vehicle finance for SMEs in the UK.
- Benefits: Flexible working hours, competitive pay, and potential for full-time role.
- Other info: Opportunity for career progression in a meritocratic environment.
- Why this job: Join a vibrant team and contribute to an exciting growth journey.
- Qualifications: Energetic, proactive individuals with a positive attitude and strong communication skills.
The predicted salary is between 10 - 10 £ per hour.
Help Drive Growth in a Fast-Growth Business with a very bright future. DriveSimple provides flexible Van subscriptions to small businesses in the UK. Vans-as-a-Service if you will. We are in the early stages of our journey to set thousands of SMEs free from cumbersome and complex vehicle finance and our future looks very bright.
We are looking for someone to join our existing Operations team of three, initially as a 4-month Maternity Cover from August 26, but with a good chance for a full-time follow-on role. The role is full time remote and freelance where you will provide direct assistance to our customers, support the sales function with customer on-boarding and co-ordinate suppliers and repairers working on our vans.
Our mission is to take the hassle and pain out of vehicles for small companies. Instead of 4-year contracts with massive deposits, ridiculous credit checks and jargon heavy salesmen we provide vehicles on a monthly basis for a single inclusive payment.
We have a strong track record in the sector where our team started and scaled what is now Zipcar in the UK (and their Van Operations), has bought and operated more than £50m of vehicles and has more than 35 years experience successfully managing high growth ventures. That management experience has provided plenty of time to hone our approach to building teams where we hope to be not only responsible and progressive but also sympathetic to individual needs. We strive for small-empowered teams of excellent, fun and devastatingly effective people and we understand that those people don’t always fit into standard sized boxes. Most of all we embrace the philosophy that people should share the rewards in the companies they grow.
We have 150 vans on the road and plans to double to 300 this year. We are growing with ambition based on multiple experiences of this accelerated growth curve which tends to provide a wealth of excitement, experience and progression for those that can add early momentum through their own energy, enthusiasm and elbow grease.
Duties & Responsibilities
The hours will be full time UK hours and fully remote. The role will be varied and dynamic but also offers a serious operator the chance to work in a real meritocracy with strong progression and reward opportunities. This is an opportunity to get in on the second wave of a continuing hyper growth story and grow with us.
Desired Experience & Qualification
We are looking for someone who is hungry for big things with the talents, energy and commitment to back it up. Across our combined 35 years of starting and scaling businesses we have found several individuals who created a stand-out impact. They didn’t all have the exact same characteristics, but they largely had or were:
- Commercial
- Highly numerate
- Thoughtful
- Innovative
- Articulate
- Entrepreneurial
- Positive Attitude
- Willingness and hunger to learn
- Proactive
- Good Communicator
- Autonomous
- Sense of Humour
- Works well under direction and in teams
- High work rate
- Driven
- Effective
- Committed
- Ability to self-motivate
Degrees and relevant experience are clearly useful whereas attitude, drive and work ethic are essential. We aren’t focused so much on what you might know now but rather what momentum you could build as part of our growing team.
Package & Remuneration
We are based in London but the role is full time remote working 9.00 to 6.00 UK Times. Salary - £10 per hour or up to £1800 per month. Start Date – August 26 – Ideally earlier than later. Role Type – Full Time, Freelance, Remote.
Interested?
Operations Assistant (Fully Remote) (4-Month Maternity Cover with good chance of a follow-on Full Time Role) in London employer: Drive Simple
DriveSimple is an exceptional employer that champions a flexible and empowering work culture, allowing you to thrive in a fully remote role while contributing to a fast-growing business dedicated to simplifying vehicle access for SMEs. With a strong focus on employee growth and a meritocratic environment, you'll have the opportunity to make a significant impact and share in the rewards of our collective success as we expand our fleet and operations. Join us to be part of an innovative team that values your unique contributions and fosters a supportive atmosphere for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant (Fully Remote) (4-Month Maternity Cover with good chance of a follow-on Full Time Role) in London
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Drive Simple might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Operations Assistant (Fully Remote) (4-Month Maternity Cover with good chance of a follow-on Full Time Role) in London
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Drive Simple know if you can meet their needs without any hiccups!
Tailor Your Application to Drive Simple:Every company has its vibe and customer approach. Research Drive Simple's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Drive Simple
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Drive Simple.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
