At a Glance
- Tasks: Be the friendly face for customers, ensuring a smooth service experience from start to finish.
- Company: Join Drive Motor Retail, a leading automotive dealer group with a customer-first approach.
- Benefits: Enjoy a competitive salary, generous annual leave, and health perks like online GP access.
- Other info: Great career progression opportunities and a vibrant team environment await you!
- Why this job: Make a real difference in customer satisfaction while developing your skills in a supportive team.
- Qualifications: Experience in customer service, strong communication skills, and a full UK driving licence required.
The predicted salary is between 26550 - 32450 £ per year.
Basic Salary: £28,000 + On Target Earnings up to £37,000 (Uncapped)
Monday to Friday 8.00am - 6.00pm
About Us
Drive Motor Retail is one of the UK's most successful automotive dealer groups, representing multiple leading brands. Known for our customer-first approach and strong values, we provide an exceptional working environment and invest in the continuous development of our team members. If you're passionate about delivering outstanding customer service and working in a fast-paced, supportive environment, we'd love to hear from you.
Benefits Package Includes:
- Company Pension Scheme
- Annual Leave: 24 days increasing to 27 with length of service, plus bank holidays
- Staff Perks: Discounts on services and retail, including vehicle purchases and servicing
- Health & Wellbeing Support: Medicare cash plan (including same-day online GP and dental/optical cover)
- Employee Rewards Portal: Access hundreds of savings through our exclusive reward gateway
- Referral Bonuses: Generous rewards for recommending successful new hires
- Professional Development: Ongoing training, manufacturer-led courses, and career progression opportunities
- Friendly Team Environment and supportive management
About the Role - Service Advisor
As a Service Advisor, you will be the first point of contact for customers visiting or contacting our service department. Your role is to deliver a seamless customer experience from booking through to vehicle collection. You'll work closely with our workshop and parts teams to ensure all work is carried out efficiently and to the highest standard, while keeping customers informed and reassured every step of the way. This is a customer-focused role with a strong emphasis on organisation, communication, and delivering a premium experience.
Key Responsibilities:
- Greet customers and handle service enquiries both in person and over the phone
- Book vehicles into the workshop, accurately inputting details into the system
- Provide clear explanations of work required and keep customers informed throughout the service process
- Liaise with the workshop team to monitor job progress and ensure completion deadlines are met
- Produce accurate invoices and explain charges to customers at collection
- Upsell additional services, maintenance packages, and products where appropriate
- Handle complaints and queries professionally and efficiently
- Maintain high standards of showroom and reception area presentation
What We're Looking For:
- Experience in a Service Advisor role or similar customer service environment (motor trade preferred)
- Excellent communication and organisational skills
- A friendly, professional manner with a focus on customer satisfaction
- The ability to work well under pressure and as part of a busy team
- Strong IT skills and confidence using DMS or booking systems (training provided)
- Full UK driving licence - held for a minimum of 2 years
Inclusion & Equality
Drive Motor Retail is proud to be an equal opportunity employer. We value diversity and inclusion and are committed to providing equal opportunities to all employees and applicants, regardless of background, gender, age, or experience.
Commercial Service Advisor in Weston-super-Mare employer: Drive Motor Retail
Drive Motor Retail is an outstanding employer located in Ipswich, offering a dynamic work environment where employees are valued and supported in their career development. With a competitive salary structure, generous benefits including a company car, and a strong emphasis on work-life balance, we foster a culture of commitment and flexibility. Our focus on employee well-being is complemented by family-friendly policies and exclusive discounts, making us a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Service Advisor in Weston-super-Mare
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Drive Motor Retail. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Drive Motor Retail before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Service Advisor in Weston-super-Mare
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Drive Motor Retail:Your cover letter is your chance to shine! Tell us why you want to work at Drive Motor Retail specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Drive Motor Retail!
How to prepare for a job interview at Drive Motor Retail
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
