Location: Hartlepool
Salary: £45,000
OTE: £55,000
Hours: 40 hours per week
We're looking for a Service Manager who knows how to run a great Service Department.
This isn't just about keeping the workshop busy.
We're looking for an experienced Service Manager who can lead a team, drive performance, improve customer satisfaction and deliver strong commercial results.
You know Aftersales and we want to know what you can do with it.
What we're offering
- Basic Salary of £45,000
- OTE of £55,000
- 1.5x Overtime available on Saturdays
- 24 days' holiday + 8 Bank holidays
- Employee and family discounts on dealership services
- Discount app for savings on shopping, dining, and fitness
- Medicare cash plan – same-day access to online GP, dental and wellbeing support
What you'll be responsible for
You'll take ownership of the Service Department and be accountable for its people, customers and performance.
That means:
- SSS / PSS: driving customer satisfaction, monitoring results and putting action plans in place where performance isn't where it needs to be
- CSI & Customer Experience: using customer feedback, complaints and survey results to identify trends and improve the customer journey
- Productivity & Efficiency: managing technician productivity, efficiency, utilisation and available hours
- Workshop Performance: controlling WIP, hours sold, labour sales, booking capacity and workshop loading
- Commercial Performance: delivering Service Department revenue, profitability and key Aftersales KPIs
- Customer Complaints: taking ownership of escalated issues and ensuring they are resolved professionally and effectively
What does good look like?
A Service Department that is busy, productive and profitable, with a team that knows what is expected of them and customers who want to come back.
You'll understand the numbers, but you won't manage purely from behind a desk.
You'll be visible in the workshop, engaged with your team and focused on what is happening with customers.
Who are we looking for?
We're looking for an experienced Service Manager, Aftersales Manager or experienced Service professional ready for their next step.
Why Drive?
We're a growing, privately owned automotive group and we're investing in our people, our dealerships and our future.
We're looking for Service Managers who want to make a difference, develop their teams and have genuine ownership of their department's performance.
If you're ready for a Service Manager role where your experience, leadership and commercial ability will be recognised, we'd like to hear from you.
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Service Manager employer: Drive Motor Retail Limited
Drive Motor Retail Limited is an exceptional employer, offering a vibrant work culture that prioritises customer service and community engagement. With over 800 team members across multiple locations, employees benefit from a dynamic environment that fosters personal growth and development, alongside competitive remuneration and comprehensive training programmes. The Aldershot dealership provides a unique opportunity to be part of a respected brand in the automotive industry, where your contributions directly impact customer satisfaction and business success.
Contact Details:
Drive Motor Retail Limited Recruitment Team
