Business Manager

As a Business Manager, you will play a pivotal role in supporting the Sales Executives and ensuring all finance and insurance processes are fully compliant, efficient, and customer-focused.

Key Responsibilities

• Guide customers through financing and insurance options in a clear and compliant manner.
• Maximise finance and insurance sales while maintaining excellent customer service.
• Work closely with the Sales Manager and Sales Executives to support vehicle sales.
• Maintain accurate records for all transactions, ensuring FCA compliance at all times.
• Proactively manage customer follow-ups to ensure satisfaction and repeat business.
• Deliver structured training and coaching to Sales Executives on finance and product presentation.
• Monitor performance metrics and contribute to achieving team and dealership targets.
• Build long-term relationships with customers through transparency and trust.

Drive Motor Retail is proud to be an equal opportunity employer. We are committed to building an inclusive environment for all employees, ensuring fair treatment regardless of race, religion, gender identity, sexual orientation, disability, or background.

We're seeking a motivated and experienced Business Manager to join our dynamic sales team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about providing outstanding customer service while driving finance and insurance performance across the dealership.

Requirements

• Proven experience as a Business Manager or in a similar F&I role within the motor trade.
• Full understanding of FCA compliance and finance product regulations.
• Strong interpersonal, communication, and influencing skills.
• A proactive and target-driven mindset with a focus on results.
• Confident in using finance software and dealership CRM systems.
• Ability to work collaboratively with the sales team and management.
• Full UK driving licence - Held for a minimum of 2 years.

Inclusion & Equality

We are expanding our Sales Management team due to taking on new franchises such as Citroën, Peugeot and Abarth. This is an exciting opportunity to join our Darlington team and make a name for yourself in one of the largest and most prestigious sites in the area. Drive Motor Retail is a trusted name in the UK automotive industry, known for delivering exceptional service, supporting career growth, and offering a wide range of exciting roles across sales, aftersales, and technical teams. We are proud to invest in our people, and we reward commitment, flexibility, and results with a competitive salary and a leading benefits package.

Benefits Package Includes:

• Company Car.
• Staff Perks: Discounts on personal services and large referral bonuses for recommendations of staff.
• Annual Leave: 24 days of annual leave increasing to 27 with length of service, plus bank holidays.
• Employee Discount Portal: Access to hundreds of savings through our exclusive reward gateway.
• Family-Friendly Policies: Family and friends discounts on services and referral schemes.
• Health & Wellbeing Support: Medicare cash plan covering employees and their children, providing same-day online GP access and support for health, wellbeing, and dental care.
• Training & Development: Ongoing training, professional development support, and upskilling initiatives, including specialist manufacturer training where applicable.