At a Glance
- Tasks: Resolve customer complaints with empathy and professionalism while improving their experience.
- Company: Drive Medical, a leading manufacturer of medical products with a global presence.
- Benefits: Generous annual leave, pension scheme, employee assistance programme, and staff discounts.
- Other info: Join a supportive team that values integrity and offers great career growth opportunities.
- Why this job: Make a real difference by helping customers and enhancing their lives through outstanding service.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 22050 - 26950 £ per year.
Who We Are at Drive Medical
Drive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.
Are you passionate about delivering outstanding customer service and resolving issues with empathy, professionalism and confidence? We're looking for a Customer Resolutions Advisor to join our team and take ownership of customer complaints and escalations, ensuring fair, timely and effective outcomes.
In this role, you'll be the key point of contact for customers experiencing challenges, managing complaints from initial escalation through to resolution. You'll work closely with teams across the business to investigate concerns, coordinate actions and deliver solutions that improve the customer experience.
What you'll be doing:
- Managing customer enquiries and escalated complaints via phone, email and other channels.
- Investigating issues, identifying root causes and delivering effective resolutions.
- Building strong relationships with internal stakeholders to coordinate complaint outcomes.
- Maintaining accurate records and ensuring responses are delivered within agreed timescales.
- Handling sensitive conversations with empathy, resilience and professionalism.
- Identifying trends and making recommendations to improve processes and customer satisfaction.
What we're looking for:
- Previous customer service experience is essential.
- Experience handling customer complaints or complex customer issues is desirable.
- Excellent communication, problem-solving and organisational skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Strong attention to detail and a commitment to delivering positive customer outcomes.
- Experience using CRM systems and Microsoft Office would be advantageous.
Why join us?
Our culture is built on Integrity, Intent, Capability and Results. We believe in being accessible, listening to our customers, honouring our commitments and taking ownership when things go wrong. If you thrive on helping people, solving problems and making a difference, we'd love to hear from you.
Why You'll Love Working With Us
We’re not sharing the salary just yet, but it’s competitive and worth talking about. What really makes us stand out is how proud our team is of the work they do. We make sure that dedication is recognized, not just with pay, but with great benefits and support.
Here’s what you can look forward to, beyond the salary:
- Generous Annual Leave – 26 days to start, rising to 28 with service, plus your birthday off every year! You can also buy, sell, or carry over leave to suit your lifestyle.
- Pension Scheme – Helping you plan for a secure future.
- Employee Assistance Programme – Free, confidential support for your mental, emotional, and financial well-being.
- Bike2Work Scheme – Save money and stay healthy with tax-efficient bike purchases.
- Free Onsite Parking – No stress, no extra cost.
- Long Service Recognition – We celebrate your loyalty and contributions.
- Staff Discount – Enjoy great savings on our products.
- Perkbox Access – Unlock a world of perks, discounts, and rewards to make life a little sweeter.
*Eligibility for some benefits depends on length of service.
Equal Opportunities Statement:
At Drive Medical, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability.
We comply fully with all applicable legislation governing non-discrimination in every location where we operate. Our recruitment and selection processes are regularly reviewed to ensure fairness, consistency, and that all candidates are assessed solely on the basis of their skills, qualifications, and experience relevant to the role.
Please note: All successful applicants will be required to provide proof of their eligibility to work in the UK and supply accurate reference details covering their recent employment history. Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.
Customer Resolutions Advisor in Halifax employer: Drive Medical
At Drive Medical, we pride ourselves on being a leading employer in the medical products industry, offering a dynamic work environment that fosters professional growth and development. Our UK operations provide a unique opportunity for finance professionals to influence strategic decisions while enjoying generous benefits such as 26 days of annual leave, a supportive employee assistance programme, and long service recognition. Join us to be part of a dedicated team that values your contributions and offers clear pathways for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Resolutions Advisor in Halifax
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Drive Medical. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Drive Medical before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Resolutions Advisor in Halifax
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Drive Medical:Your cover letter is your chance to shine! Tell us why you want to work at Drive Medical specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Drive Medical!
How to prepare for a job interview at Drive Medical
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
