At a Glance
- Tasks: Support sales teams and customers, manage enquiries, and drive sales profitability.
- Company: Drive Medical, a leading manufacturer of medical products with a global presence.
- Benefits: Generous annual leave, pension scheme, employee assistance programme, and staff discounts.
- Other info: Inclusive workplace with opportunities for growth and recognition of dedication.
- Why this job: Join a dynamic team making a real difference in healthcare while developing your skills.
- Qualifications: Experience in customer service or sales support, strong communication, and organisational skills.
The predicted salary is between 28350 - 34650 £ per year.
Who We Are at Drive Medical
Drive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.
Are you a highly organised, customer-focused professional with a proactive approach and strong commercial awareness? We're looking for a Commercial Coordinator to join our team on a 12-month fixed-term contract, supporting our UK Private Provider and Community business areas.
In this varied and fast-paced role, you'll play a key part in delivering an exceptional customer experience, supporting our external sales teams and customers while helping drive sales and profitability. You'll be responsible for managing customer enquiries, cleansing and coordinating orders, maintaining pricing information, producing reports, providing quotes and product information, and helping resolve customer issues quickly and efficiently.
Working closely with Sales, Customer Solutions, Purchasing and Logistics teams, you'll proactively identify solutions to support customers, ensure service level agreements are met, and contribute to the overall success of the business. You'll also participate in regular customer review meetings and support key commercial activities across the division.
What we're looking for:
- Previous experience in a customer solutions, customer service, sales support or commercial coordination role.
- Excellent communication skills, both written and verbal.
- Strong organisational skills with the ability to prioritise workload effectively.
- A proactive, solutions-focused mindset and a genuine desire to deliver outstanding customer service.
- Commercial awareness and confidence in handling customer enquiries.
- Ability to work independently and collaboratively within a team.
- Experience supporting sales processes or working within the healthcare, private provider or community sectors would be advantageous.
What you'll bring:
A positive, "can-do" attitude, strong attention to detail, and a commitment to continuous improvement. You'll be a confident communicator who enjoys building relationships and finding solutions that make a real difference to customers and colleagues alike.
Why You'll Love Working With Us
We’re not sharing the salary just yet, but it’s competitive and worth talking about. What really makes us stand out is how proud our team is of the work they do. We make sure that dedication is recognized, not just with pay, but with great benefits and support.
Here’s what you can look forward to, beyond the salary:
- Generous Annual Leave – 26 days to start, rising to 28 with service, plus your birthday off every year! You can also buy, sell, or carry over leave to suit your lifestyle.
- Pension Scheme – Helping you plan for a secure future.
- Employee Assistance Programme – Free, confidential support for your mental, emotional, and financial well-being.
- Bike2Work Scheme – Save money and stay healthy with tax-efficient bike purchases.
- Free Onsite Parking – No stress, no extra cost.
- Long Service Recognition – We celebrate your loyalty and contributions.
- Staff Discount – Enjoy great savings on our products.
- Perkbox Access – Unlock a world of perks, discounts, and rewards to make life a little sweeter.
*Eligibility for some benefits depends on length of service.
Equal Opportunities Statement:
At Drive Medical, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability.
We comply fully with all applicable legislation governing non-discrimination in every location where we operate. Our recruitment and selection processes are regularly reviewed to ensure fairness, consistency, and that all candidates are assessed solely on the basis of their skills, qualifications, and experience relevant to the role.
Please note: All successful applicants will be required to provide proof of their eligibility to work in the UK and supply accurate reference details covering their recent employment history. Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.
Commercial Coordinator in Halifax employer: Drive Medical
At Drive Medical, we pride ourselves on being a leading employer in the medical products industry, offering a dynamic work environment that fosters professional growth and development. Our UK operations provide a unique opportunity for finance professionals to influence strategic decisions while enjoying generous benefits such as 26 days of annual leave, a supportive employee assistance programme, and long service recognition. Join us to be part of a dedicated team that values your contributions and offers clear pathways for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Coordinator in Halifax
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Drive Medical.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Drive Medical. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Commercial Coordinator in Halifax
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Drive Medical.
How to prepare for a job interview at Drive Medical
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Drive Medical's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Drive Medical offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
