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For Companies At a Glance
- Tasks: Manage customer orders, handle enquiries, and support our Business Development Managers.
- Company: Drive DeVilbiss, a leading manufacturer of innovative medical products.
- Benefits: Generous annual leave, pension scheme, employee assistance programme, and staff discounts.
- Why this job: Join a proud team making a real difference in healthcare solutions.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Enjoy a supportive environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Who We Are at Drive DeVilbiss
Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.
Leading the World with Innovative Healthcare Solutions that Enhance Lives
What you'll be doing:
- Accurate order processing and order management in a timely and detailed manner
- Handling telephone and email enquiries within agreed SLAs
- Processing customer complaints, ensuring the best outcome for the customer and the company
- Liaising with and supporting our team of nationwide Business Development Managers
- Management and organisation of your own, and shared sales inboxes
- Efficient, timely & detailed correspondence with external & internal customers
- Generating quotes and producing reports as and when required
What we're looking for:
- Previous customer service experience and excellent attention to detail is a must
- Ability to persuade, influence and negotiate effectively at all levels, both in and outside of the organisation
- Ability to work independently and as part of a team
- Excellent communication skills both verbal and written
- Ability to build strong working relationships both in and outside the organisation
- Computer literate/keyboard skills
- Previous knowledge of a CRM system preferred but training will be provided for the right candidate
- A determined, self-motivated team player who works calmly under pressure
Our Customer Experience Principles
We live by six key principles to deliver the best service:
- Being easily accessible and ready to help
- Caring, listening, and responding in a timely manner
- Honouring our commitments
- Being knowledgeable, honest and a trusted partner
- Admitting when we have made a mistake, apologising and fixing it
- Giving the level of service we would expect to receive ourselves.
Why You'll Love Working With Us
We're not sharing the salary just yet, but it's competitive and worth talking about. What really makes us stand out is how proud our team is of the work they do. We make sure that dedication is recognised not just with pay, but with great benefits and support. Here's what you can look forward to, beyond the salary:
- Generous Annual Leave: 26 days to start, rising to 28 with service, plus your birthday off every year! You can also buy, sell, or carry over leave to suit your lifestyle.
- Pension Scheme: Helping you plan for a secure future.
- Employee Assistance Programme: Free, confidential support for your mental, emotional, and financial well-being.
- Bike2Work Scheme: Save money and stay healthy with tax-efficient bike purchases.
- Free Onsite Parking: No stress, no extra cost.
- Long Service Recognition: We celebrate your loyalty and contributions.
- Staff Discount: Enjoy great savings on our products.
- Perkbox Access: Unlock a world of perks, discounts, and rewards to make life a little sweeter.
*Eligibility for some benefits depends on length of service
Equal Opportunities Statement: At Drive DeVilbiss, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability. We comply fully with all applicable legislation governing non-discrimination in every location where we operate. Our recruitment and selection processes are regularly reviewed to ensure fairness, consistency, and that all candidates are assessed solely on the basis of their skills, qualifications, and experience relevant to the role.
Please note: All successful applicants will be required to provide proof of their eligibility to work in the UK and supply accurate reference details covering their recent employment history. Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.
Customer Solutions Advisor in Yorkshire employer: Drive DeVillbiss Healthcare UK
Contact Detail:
Drive DeVillbiss Healthcare UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Advisor in Yorkshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Drive DeVilbiss. Understand their products and values so you can show how you align with their mission of enhancing lives through innovative healthcare solutions.
✨Tip Number 2
Practice your communication skills! As a Customer Solutions Advisor, you'll need to handle enquiries and complaints effectively. Role-play with a friend or family member to get comfortable with responding to different scenarios.
✨Tip Number 3
Show off your customer service experience! Be ready to share specific examples of how you've handled difficult situations in the past. This will demonstrate your ability to persuade and negotiate, which is key for this role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your progress. Plus, who doesn't love a straightforward application process?
We think you need these skills to ace Customer Solutions Advisor in Yorkshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Solutions Advisor role. Highlight your previous customer service experience and any relevant skills that match what we're looking for, like attention to detail and communication skills.
Showcase Your Skills: Use specific examples to demonstrate your ability to persuade, influence, and negotiate. We want to see how you've successfully handled customer enquiries or complaints in the past, so don’t hold back on those stories!
Be Professional Yet Personable: While we love a friendly tone, keep it professional. Make sure your written communication is clear and concise, reflecting the excellent communication skills we value. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Drive DeVillbiss Healthcare UK
✨Know Your Customer Solutions
Familiarise yourself with the key responsibilities of a Customer Solutions Advisor. Understand how accurate order processing and handling customer enquiries play a vital role in enhancing customer satisfaction. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples that highlight your verbal and written skills. Think of situations where you effectively handled customer complaints or liaised with team members, showcasing your ability to build strong working relationships.
✨Demonstrate Attention to Detail
Attention to detail is a must-have for this position. Bring examples of how you've successfully managed detailed tasks in previous roles. Whether it’s processing orders or generating reports, showing that you can maintain accuracy under pressure will impress the interviewers.
✨Emphasise Teamwork and Independence
This role requires both independent work and collaboration with others. Prepare to discuss how you balance these aspects in your work. Share experiences where you’ve worked as part of a team while also taking initiative on your own, which aligns with their values of being a determined, self-motivated team player.
