Service Centre Supervisor

Drive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.

At Drive Medical we put the customer at the heart of everything we do and we take personal responsibility for exceeding our customers' expectations. In the role of Service Centre Supervisor you will provide exceptional customer service and will play a crucial part in supporting managers to ensure the smooth running of the Service Centre and ensure all contracts are consistently managed effectively and efficiently.

What you'll be doing:

• Allocate planned and unplanned work efficiently, ensuring all operational commitments are met
• Support managers with staff absence monitoring and holiday authorisation
• Conduct probationary reviews and support performance management processes
• Manage overtime budgets and ensure policy compliance
• Handle customer problems and liaise with external contractors
• Control spares ordering, inventory management and rental asset stock takes
• Oversee vehicle inspections, maintenance and service centre maintenance and housekeeping
• Deliver staff induction, training and team meetings
• Support APR reviews and skills matrix assessments

What we're looking for:

• Experience in a similar supervisory role
• Strong IT skills and excellent communication abilities
• Financial understanding of revenue, pricing and margins
• Ability to influence and negotiate at all levels
• Leadership skills with flexibility across all operations
• Capability to build strong working relationships
• Welsh language skills are desirable but not essential

Why You'll Love Working With Us:

We're not sharing the salary just yet, but it's competitive and worth talking about. What really makes us stand out is how proud our team is of the work they do. We make sure that dedication is recognised not just with pay, but with great benefits and support.

Here's what you can look forward to, beyond the salary:

• Generous Annual Leave: 34 days to start, rising to 36 with service, plus your birthday off every year! You can also buy, sell, or carry over leave to suit your lifestyle.
• Pension Scheme: Helping you plan for a secure future.
• Employee Assistance Programme: Free, confidential support for your mental, emotional, and financial well-being.
• Bike2Work Scheme: Save money and stay healthy with tax-efficient bike purchases.
• Free Onsite Parking: No stress, no extra cost.
• Long Service Recognition: We celebrate your loyalty and contributions.
• Staff Discount: Enjoy great savings on our products.
• Perkbox: Access unlocks a world of perks, discounts, and rewards to make life a little sweeter.

*Eligibility for some benefits depends on length of service.

Equal Opportunities Statement:

At Drive Medical, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability. We comply fully with all applicable legislation governing non-discrimination in every location where we operate. Our recruitment and selection processes are regularly reviewed to ensure fairness, consistency, and that all candidates are assessed solely on the basis of their skills, qualifications, and experience relevant to the role.

Please note: All successful applicants will be required to provide proof of their eligibility to work in the UK and supply accurate reference details covering their recent employment history. Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.