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- Tasks: Supervise the Service Centre, ensuring smooth operations and exceptional customer service.
- Company: Drive Medical, a leading manufacturer of medical products with a global presence.
- Benefits: Generous annual leave, pension scheme, employee assistance programme, and staff discounts.
- Why this job: Join a dynamic team making a real difference in healthcare while enjoying great perks.
- Qualifications: Experience in supervision and strong customer service skills required.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Drive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world. At Drive Medical we put the customer at the heart of everything we do and we take personal responsibility for exceeding our customers' expectations.
In the role of Service Centre Supervisor you will provide exceptional customer service and will play a crucial part in supporting managers to ensure the smooth running of the Service Centre and ensure all contracts are consistently managed effectively and efficiently.
- Support managers with staff absence monitoring and holiday authorisation
- Conduct probationary reviews and support performance management processes
- Manage overtime budgets and ensure policy compliance
- Handle customer problems and liaise with external contractors
- Control spares ordering, inventory management and rental asset stock takes
- Oversee vehicle inspections, maintenance and service centre maintenance and housekeeping
- Deliver staff induction, training and team meetings
- Support APR reviews and skills matrix assessments
- Financial understanding of revenue, pricing and margins
- Welsh language skills are desirable but not essential
We make sure that dedication is recognised not just with pay, but with great benefits and support:
- Generous Annual Leave: 34 days to start, rising to 36 with service, plus your birthday off every year!
- Pension Scheme: Helping you plan for a secure future.
- Employee Assistance Programme: Free, confidential support for your mental, emotional, and financial well-being.
- Bike2Work Scheme: Save money and stay healthy with tax-efficient bike purchases.
- Free Onsite Parking: No stress, no extra cost.
- Long Service Recognition: We celebrate your loyalty and contributions.
- Staff Discount: Enjoy great savings on our products.
- Perkbox Access: Unlock a world of perks, discounts, and rewards to make life a little sweeter.
*Eligibility for some benefits depends on length of service.
At Drive Medical, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability.
Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.
Facilities Supervisor - Hybrid employer: Drive DeVillbiss Healthcare UK
Contact Detail:
Drive DeVillbiss Healthcare UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Supervisor - Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Drive Medical and understanding their values. Be ready to discuss how your experience aligns with their commitment to customer service and operational excellence.
✨Tip Number 3
Practice common interview questions and role-specific scenarios. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website for the best chance of getting noticed. Tailor your application to highlight your relevant skills and experiences that match the Facilities Supervisor role at Drive Medical.
We think you need these skills to ace Facilities Supervisor - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Supervisor role. Highlight relevant experience and skills that match the job description, like customer service and team management. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our values at Drive Medical. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've exceeded expectations in previous roles. This helps us see the impact you could have as part of our team.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Drive DeVillbiss Healthcare UK
✨Know the Company Inside Out
Before your interview, take some time to research Drive Medical. Understand their product portfolio, customer base, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
As a Facilities Supervisor, you'll likely face questions about managing staff, handling customer issues, and overseeing operations. Think of specific examples from your past experiences that demonstrate your problem-solving skills and ability to lead a team.
✨Showcase Your Financial Acumen
Since the role involves managing budgets and understanding revenue, be ready to discuss your experience with financial management. Bring examples of how you've successfully managed costs or improved efficiency in previous roles.
✨Emphasise Customer Service Skills
Drive Medical prides itself on exceptional customer service. Be prepared to share instances where you've gone above and beyond for customers, and how you handle complaints or difficult situations. This will highlight your alignment with their core values.