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- Tasks: Supervise the Service Centre, ensuring exceptional customer service and efficient operations.
- Company: Drive Medical, a leading manufacturer of medical products with a global presence.
- Benefits: Generous annual leave, pension scheme, employee assistance programme, and staff discounts.
- Why this job: Join a team that values dedication and offers great benefits while making a difference in healthcare.
- Qualifications: Experience in customer service and team management; Welsh language skills are a plus.
- Other info: Inclusive workplace committed to equal opportunities and career growth.
The predicted salary is between 30000 - 40000 £ per year.
Drive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world. At Drive Medical we put the customer at the heart of everything we do and we take personal responsibility for exceeding our customers' expectations.
In the role of Service Centre Supervisor you will provide exceptional customer service and will play a crucial part in supporting managers to ensure the smooth running of the Service Centre and ensure all contracts are consistently managed effectively and efficiently.
- Support managers with staff absence monitoring and holiday authorisation
- Conduct probationary reviews and support performance management processes
- Manage overtime budgets and ensure policy compliance
- Handle customer problems and liaise with external contractors
- Control spares ordering, inventory management and rental asset stock takes
- Oversee vehicle inspections, maintenance and service centre maintenance and housekeeping
- Deliver staff induction, training and team meetings
- Support APR reviews and skills matrix assessments
- Financial understanding of revenue, pricing and margins
- Welsh language skills are desirable but not essential
We make sure that dedication is recognised not just with pay, but with great benefits and support:
- Generous Annual Leave: 34 days to start, rising to 36 with service, plus your birthday off every year!
- Pension Scheme: Helping you plan for a secure future.
- Employee Assistance Programme: Free, confidential support for your mental, emotional, and financial well-being.
- Bike2Work Scheme: Save money and stay healthy with tax-efficient bike purchases.
- Free Onsite Parking: No stress, no extra cost.
- Long Service Recognition: We celebrate your loyalty and contributions.
- Staff Discount: Enjoy great savings on our products.
- Perkbox Access: Unlock a world of perks, discounts, and rewards to make life a little sweeter.
*Eligibility for some benefits depends on length of service.
At Drive Medical, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability.
Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.
Facilities and Services Supervisor employer: Drive DeVillbiss Healthcare UK
Contact Detail:
Drive DeVillbiss Healthcare UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities and Services Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Drive Medical and understanding their values. Be ready to discuss how your experience aligns with their commitment to customer service and operational excellence.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your skills and experiences that relate directly to the Facilities and Services Supervisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Drive Medical team.
We think you need these skills to ace Facilities and Services Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Facilities and Services Supervisor role. Highlight your relevant experience in customer service and management, as well as any specific skills that align with the job description.
Showcase Your Customer Focus: Since Drive Medical puts customers at the heart of everything, emphasise your commitment to exceptional customer service. Share examples of how you've gone above and beyond to meet customer needs in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Drive DeVillbiss Healthcare UK
✨Know the Company Inside Out
Before your interview, make sure you research Drive Medical thoroughly. Understand their product portfolio, customer base, and values. This will help you demonstrate your enthusiasm for the role and show that you align with their mission of putting customers at the heart of everything.
✨Prepare for Scenario-Based Questions
As a Facilities and Services Supervisor, you'll likely face questions about handling customer problems or managing staff performance. Think of specific examples from your past experiences where you've successfully navigated similar situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Leadership Skills
This role involves supporting managers and leading teams, so be ready to discuss your leadership style. Prepare examples of how you've conducted training sessions, managed team meetings, or handled performance reviews. Highlight your ability to motivate and develop staff, as this is crucial for the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges the Service Centre currently faces, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.